TopGolf Hourly - Front of House Department Employee Reviews | Comparably
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Topgolf is the ultimate instigator of play. Thanks to our 100+ venues around the globe, which are powered by industry-leading Toptracer technology, we're leading the charge of modern golf. We offer a variety of tech-driven games, a top-tier food and drink menu, space to host large events, and a vibe focused on more play for all. read more
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EMPLOYEE
PARTICIPANTS
664
TOTAL
RATINGS
19196

TopGolf Hourly - Front of House Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

I like their helpfulness, readiness and attentiveness.

I think for the most part everyone is pretty easy to communicate with on all levels.

Always near and visible on the floor

Their personalities and leadership skills

How open they are to talk about any needs or concerns we may have.

What does the leadership team need to get better at?

Leadership Reviews

Leading by example. Its impossible to build culture in a Venue if there is no support. Living up to the values that we teach is also something that needs to be worked on. I know it's a business, but sometimes no one is looking out for the playmakers.

Not favoring and only helping friends out

Proper communication. No favoritism. Taking into account harsh weather conditions sooner and quicker.

Paying attention to everyones work ethic and not picking favorites

What is the best part about your compensation package?

Compensation Reviews

Hourly pay plus tip pay.

Free bay usage and food discounts

Free game play and half off food!

The therapy sessions are first four free

Its ok, I don't use it much

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Our hourly rate could be better, especially for the days where it is slow, it would make playmakers feel more motivated to be at work knowing theyre still being compensated for their time.

I beleive i am paid fairly as a result of being a tipped employee, but as an event ambassador i do not believe topgolf values the Event Ambassadors because the service charge the company has for event contracts is only 15% of part of the event, which equavalates to about 7% of the event total.

I feel for some of the positions we work we could he paid a little more. Most of us have to have 2 jobs

I know its the nature of the beast. We hope for tips. But a lot of times it is just a shoulder shrug when you've spent a ton of time on a player and they've racked up a bill and then don't tip. Its like a smack in the face. Someone caring about it would be nice.

Mostly just market analysis and work expecations arent reflected financially

What are some of the best things about your team?

Team Reviews

Willingness to help and supportiveness.

Everyone for the most part is friends and that makes it enjoyable to show up.

Helpful and knowledgeable for new playmakers

Their energy and how they check on you throughtout the day

Everyoje tries thier best to pull thier weight

What do your coworkers need to improve and how could you work together better?

Team Reviews

A lot of coworkers here don't care to get to know you or talk to you. It can seem cliquey which is understandable, gravitating towards people you already know but this just makes it more difficult for new people to find people to talk to during shift.

What is most positive about the culture and environment at your company?

Environment Reviews

Friendliness, liveliness, attentiveness, positivity and accountability

When youre new everyone makes an effort to get to know you and helps you feel included.

Positive vibes attention to players

The coworker love that is shown throughout the venue

Our enviroment is very inclusive and i serve all types if people.

What needs to change to make the company culture better?

Environment Reviews

Hiring capable managers through proper hiring standards and not through connections.

What did you like most about the interview process?

Interviews Reviews

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What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

Good and friendly interactions with players and playermakers.

When I get a lot of outgoing and excited bays it makes work worth it.

Being productive and helping anywhere I can

My coworkers and receving tips

Meeting new people ans interacting with my co workers

What's going wrong and how can it be improved?

Outlook Reviews

I dont believe that the company actually stands for the values that we teach. Everything that has been done lately just feels like a money grab for higher ups in the company while we in the Venue are getting stepped over.

Staffing is a national issue and we understand it, but we can't keep doing this when the turnover rate is so high.

Treating the employees better and making them feel appreciated . And i mean everyone not just a select few aka the favorites

What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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