TraceLink Employee Reviews
Out of 352 TraceLink employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping TraceLink improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at TraceLink compared to all other departments at the company. The Sales team offered the most constructive feedback, with 16% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
- Best company at which I've ever worked - Best job I've ever had - Most recognized I've ever felt
Review from Customer Support Dept
Amazing Learning ; happy and genius people surrounded healthy atmosphere.
Review from Engineering Dept
What do you like best about the leadership team?
Extremely knowledgeable from strategic topics to operational and technical details. Outstanding knowledge and command of technology all the way to the CEO.
Review from Product Dept
Responsiveness, willing to help out/assist any time necessary, great escalation points, etc.
Review from HR Dept
Intelligent and down to earth
Review from Customer Support Dept
everyone is very transparent and committed
Constant communication with teams and employees .
Review from Engineering Dept
What does the leadership team need to get better at?
Retain employees, don't let talent go out. Reward folks for extra work over the weekend or on call work Only promote people to managerial role if they satisfy the experience and are people's person. Most of the first time managers lacks skills Set realistic and achievable deadlines
Review from Engineering Dept
What is the best part about your compensation package?
best benefits, unlimited pto, best insurance coverage
Review from Product Dept
Provident fund is above ctc
Review from Engineering Dept
Compensation is good compared to market value, in combination with stock options, benefits, and PTO offerings.
Review from HR Dept
Best health insurance I have ever had
Review from Customer Support Dept
Comprehensive package including base, bonus amd stock
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Equity is not at par with other companies and industries. Being a startup the upside of equity should be greater than working in already public companies like Wayfair, Uber etc
The On Target Earnings (OTE) split should be 60/40 that is in line with most sales organizations.
Review from Sales Dept
more understanding for what we're working with and the difficulty of what we're dealing with
I feel like the EMEA team has been neglected recently in different areas. Now that we have a new manager things should change. Looking out for progress in these aspects. Compensation is good if i get my commission - a bit low if I don't
Review from Sales Dept
I think on paper comp is good. But there always seems to be some playing around and changing of the comp structure so you can never really be sure what you'll be paid out
Review from Sales Dept
What are some of the best things about your team?
Responsiveness, willing to help out at any time, willing to hear new ideas and implement effective changes, communication is also great
Review from HR Dept
Extremely helpful, knowledgeable and friendly
Review from Customer Support Dept
they speak, and help each other
Review from Engineering Dept
Interactive in meetings and helpful in work.
Review from Engineering Dept
Able to learn and adapt to new tech, ideate and collaborate with other teams
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
The technical support team is lagged in responding and often I have to chase up for a simple task. Internal meetings tend to overrun and takes a long time to discuss without a proper agenda.
Review from Sales Dept
Most US folks need to spend time to learn about cultural diferences outside the borders. As the company is now growing in every region, its very imperative
Review from HR Dept
What is most positive about the culture and environment at your company?
every executive is technical, we dont have to waste time in explaining things in non-technical language. executives understand data model, APIs, messaging framework, gateways etc. We dont waste time in creating fancy presentations, simple informative presentations are appreciated, simple diagrams.
Review from Product Dept
Openness, adaptability, employee-centric, learning/educational focus, friendliness amongst colleagues, etc.
Review from HR Dept
The access to senior management to help resolve customer's issues in order to close a deal.
Review from Sales Dept
Mission is positive and refreshing, sounds way cooler than my previous ecommerce company that sold home goods
Review from Operations Dept
Everyone's willingness to help one another.
Review from Sales Dept
What needs to change to make the company culture better?
the company has non existant Training and Development team. Also, a lot of trainings are made availble only to senior level folks
Review from HR Dept
What did you like most about the interview process?
quick movement, quick acceptance of counter-offer
Review from Product Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of TraceLink yet.
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What makes you most happy at work?
interaction with outstanding colleagues and brainstorming with Architects.
Review from Product Dept
Being in a field I'm passionate about, making an impact, and supporting the company's overall mission
Review from HR Dept
- A majority of the work I do daily - The industry - Our global presence
Review from Customer Support Dept
solving the issues in time
Review from Engineering Dept
Work, new technologies and amazing environment .
Review from Engineering Dept
What's going wrong and how can it be improved?
Nothing to do with work really, it's just the whole covid situation. Can get lonely and isolated sometimes
Review from Sales Dept
Work is work. Although I really believe in this company, it is still a job. This might be more particular to me, but I don't think it is easy to make someone excited about work.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of TraceLink yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of TraceLink yet.
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