Trilogy Leadership Employee Reviews
What do you like best about the leadership team?
They are highly experienced, intelligent and focused.
Review from Engineering Dept
The determination to create a new path and evolve a fully remote working culture free of bias
Review from Engineering Dept
They have clear-cut goals, and are mostly organized in executing them.
Review from IT Dept
Trust each other to play their position well.
Review from Customer Support Dept
Actively look for feedback from team
Review from Engineering Dept
People at the top are invested in enhancing performance using systems rather than charm or disingenuous calls for buying in to the corporate mission. Keeps it simple and free of politics. Performance is king, and the fairness of things really sits well with me.
Review from Customer Support Dept
Very talented, lots to learn from everyone.
Review from Engineering Dept
They appreciate the constructive feedback.
Review from Engineering Dept
Competent, Inteligent, Reasonable and Dedicated
Review from IT Dept
Highly intelligent, challenging, always thinking about the best way to do things.
Review from Engineering Dept
Async management style, less meetings
Review from Operations Dept
Transparent , although changing goals but at least they re clear
Review from Customer Support Dept
They are the most brilliant people I've ever had the chance to work with, I learn tons every day. They are very demanding, which encourages me to be at my best every day. I really enjoy working at Trilogy!
Their dedication to the work.
Review from Finance Dept
They have a clear, ambitious vision and they push for that.
Review from Engineering Dept
Leadership has clear vision of what they want achieve
Review from IT Dept
Trilogy leadership team's style of work is extremely compatible with my own, I strongly relate to the practices enforced by the leadership team.
Data-driven analysis, fast pace of adapting, introducing changes and improving
Review from Customer Support Dept
I like that they talk to each person in the meetings and ask if any one is stuck or blocked and tried to unblock and soon as possible.
Review from Engineering Dept
They are intelligent and hyper-strategic, I have a tremendous amount of respect for what they have built, the standards they have, and the commitment to pursuit of ongoing improvements of processes and deliverables.
Review from Sales Dept
What does the leadership team need to get better at?
Treat people as people, and not mere numbers or robots.
Review from Customer Support Dept
Better understand what the actual employees are doing day to day instead of taking uninformed high level decisions that up ejd complete teams.
Review from Engineering Dept
My role is VP, but in Trilogy VP role is degraded to just take tickets from a queue and do them, this is not what people think VP should. Other problem is that Seinior VPs are hired based on their programming skills/experience, most of them do not have even basic understanding of management.
Review from IT Dept
OVer the past few weeks, which were starting weeks for me, SLA were shortened to 1 hour, shifts scrambled and turned up to 12 hours each, a new task tracking system introduced, and then everything reverted within 2 weeks, all without considering employees' lives. They need to consider the humans.
Review from Engineering Dept
They have 0 retention, and 0 focus on the human aspect of work. We're being told we should act like machines in a factory assembly line, and the whole work structure is centered around that idea. Also, work culture is rather solitary even by remote work standards, and no effort is put to change it.
Review from Engineering Dept
Nobody in our leadership team (above me) cares about people at all. They'd just as soon fire me than tell me I've done a decent job, and people below me have even less support. This company starts the discussion about agents assuming they will be fired, and it's up to their CSM to prove differently.
Review from Customer Support Dept
To stop enforcing rules that make the work conditions toxic.
Review from Finance Dept
Management needs to change their attitude towards workings and start that acknowledging that employees add value and that they are not just costs that should always be treated as if they are just gaming the system and adding no value.
Review from Finance Dept
clear rules on what you need to improve at your job
Review from Finance Dept
Consider the contractors as actual human beings when setting standards and changing work processes.
Review from Finance Dept
Making the workers feel like they are something more than just robots at a large factory production line. Help the employees feel better appreciated, and that the work they do is actually valuable work.
Review from Engineering Dept
Understanding the difficulties that each role is faced with, and working towards improving conditions instead of tightening regulations.
Review from Customer Support Dept
Better visibility, proper training with milestones
Review from Engineering Dept
Recruiting and Retaining the Right Talent, rather than Hiring and Firing every week, based on ever-increasing targets that do not positively impact customers and our revenue.
Review from IT Dept