Trilogy Employee Reviews

Every day I am challenged and I learn something new. The overall sense of accomplishment is most satisfying.

Review from Engineering Dept

There are pros and cons. Overall, I am positive about it and it may not suit me at times, but sooner or later I expect it to evolve into a stable and better place to be where one can work joyfully with peace of mind.

Review from Engineering Dept

If "Tempo" was not introduced recently, the score would have been close to 10. During the first two months (when ALP1 was used), I was so happy working @ XO. But things got complicated with the introduction in ALP2. Why? * No Worker stickiness for tasks * It is hard to score with ALP2, especially if

Review from Engineering Dept

My overall experience with the company through the last 9 months working have been great.

Review from Customer Support Dept

Working for Trilogy has completely altered my views on what work and team collaboration can be like. I to work in some toxic work cultures but in my time here I learned that not only a nurturing work environment is possible but it also is more productive and collaborative

Review from Engineering Dept

They are highly experienced, intelligent and focused.

Review from Engineering Dept

The determination to create a new path and evolve a fully remote working culture free of bias

Review from Engineering Dept

They have clear-cut goals, and are mostly organized in executing them.

Review from IT Dept

Trust each other to play their position well.

Review from Customer Support Dept

Actively look for feedback from team

Review from Engineering Dept

Treat people as people, and not mere numbers or robots.

Review from Customer Support Dept

Better understand what the actual employees are doing day to day instead of taking uninformed high level decisions that up ejd complete teams.

Review from Engineering Dept

My role is VP, but in Trilogy VP role is degraded to just take tickets from a queue and do them, this is not what people think VP should. Other problem is that Seinior VPs are hired based on their programming skills/experience, most of them do not have even basic understanding of management.

Review from IT Dept

OVer the past few weeks, which were starting weeks for me, SLA were shortened to 1 hour, shifts scrambled and turned up to 12 hours each, a new task tracking system introduced, and then everything reverted within 2 weeks, all without considering employees' lives. They need to consider the humans.

Review from Engineering Dept

They have 0 retention, and 0 focus on the human aspect of work. We're being told we should act like machines in a factory assembly line, and the whole work structure is centered around that idea. Also, work culture is rather solitary even by remote work standards, and no effort is put to change it.

Review from Engineering Dept

The best part is the prompt weekly payment.

Review from Engineering Dept

It is disclosed beforehand instead of an annoying negotiation cycle post-interview

Review from Engineering Dept

I can save them in USD, so I can plan for future activities even when the local currency is not reliable anymore. (Due to the inflation)

Review from Engineering Dept

work from anywhere at any time

Review from Customer Support Dept

Its a good compensation which allows me to do more for myself and my family

Review from Engineering Dept

All kind of bureaucracy, where I have to fill inputs, which nobody will read, use or even be able to understand, make me feel I'm not using my skills, and I am undervalued. Compensation simply needs to be adjusted, because the market of remote work has grown, and I already can find an equal offer.

Review from Engineering Dept

The tracker needs to stop counting time I spend off-keyboard as idle time, and proper linux support for it should be introduced. Also, I'd very much like more challenging work, as the work I do right now is utterly meaningless for me. and is far beneath my qualification.

Review from Engineering Dept

Mass layoffs make me feel insecure. I understand the reasons behind them but I think the company can do more to make them feel valued. $20/hr rate for L1 would certainly be above market as getting the equipment, any paid plans for loom or Grammarly etc is on us.

Review from Customer Support Dept

I believe the rate is not increased in the last 5 years. We need some hike as there is huge inflation in recent years

Review from Customer Support Dept

We need to review the compensations, because in some cases we handle millions of dollars in assets and other people receive better pay that the technical levels with responsability

Review from Engineering Dept

My team mates are hardworking, empathetic and very helpful.

Review from Engineering Dept

Most team members are highly motivated and helpful/collaborative in spite of the challenges posed by the work policies

Review from Engineering Dept

They all are very supportive, kind and responsive.

Review from Engineering Dept

They're always willing to provide help to others when needed.

Review from IT Dept

Trust each other to play their position well.

Review from Customer Support Dept

It is easy to figure out where you stand in the company performance-wise.

Review from Engineering Dept

It is fully remote. Flexible work hours to some extent (though this is not guaranteed). Salaries are fixed before the start of interview process Highly objective evaluation of work (at least the intention is there)

Review from Engineering Dept

I like to see people helping each other and respecting other opinions. So I can always act genuinely with the team.

Review from Engineering Dept

Clear mission and values to other comments

Review from Customer Support Dept

That well being of me as a worker is important and the environment promotes my growth as an individual and as a team member

Review from Engineering Dept

It's very solitary! Less focus on metrics at the cost of the contributors' mental health. More engaging work, more focus on team activity even if it introduces waste and redundancy. I'd like to see some pair coding, or a day in which we revise our codebase together and make it better, etc.

Review from Engineering Dept

be more customer centric and people first

Review from Customer Support Dept

Overhaul the executive management. EVP's and up need to go and be replaced with business people that understand that the most important asset a company has is it's people.

Review from Customer Support Dept

Already given an answer for this

Review from Finance Dept

Remote work is hard. The company acknowledges that. The work to mitigate the productivity loss is not being done. The overwhelming, and obvious, feature that results is that good people are overloaded and they, along with many others do just enough to move things off their desk rather than finish it

Review from Engineering Dept

I am most satisfied on a work day when I am able to fix a showstopper issue.

Review from Engineering Dept

Solving problems and see that they make business impact

Review from Engineering Dept

Delivering high-quality work/features. Working as a team.

Review from Engineering Dept

Learning new technologies and skill on everyday.

Review from Customer Support Dept

The opportunity to work with and learn about new tech, tools and processes

Review from Engineering Dept

The teams are moving from a model that allowed for collaboration to a factory-based model.

Review from IT Dept

Complete lack of transparency, extreme decision taken without seriously thinking about the repercussions.

Review from Engineering Dept

Stupid experiments that presented as brilliant ideas of executives(no one really brought any improvement). Improvement should be to exchange current "executives" with normal managers

Review from IT Dept

Just me. The hiring process was far too easy, which means I don't have the skills necessary to succeed and will be fired. I'll be back, but I'll study more first.

Review from Engineering Dept

Customers know we're failing, hence why they're leaving. The company is shrinking, and we keep misunderstanding what the problems are so we'll never fix them.

Review from Customer Support Dept