Trilogy Employee Reviews
Out of 734 Trilogy employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Trilogy improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Trilogy compared to all other departments at the company. The Finance team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Treat people as people, and not mere numbers or robots.
Review from Customer Support Dept
Better understand what the actual employees are doing day to day instead of taking uninformed high level decisions that up ejd complete teams.
Review from Engineering Dept
My role is VP, but in Trilogy VP role is degraded to just take tickets from a queue and do them, this is not what people think VP should. Other problem is that Seinior VPs are hired based on their programming skills/experience, most of them do not have even basic understanding of management.
Review from IT Dept
OVer the past few weeks, which were starting weeks for me, SLA were shortened to 1 hour, shifts scrambled and turned up to 12 hours each, a new task tracking system introduced, and then everything reverted within 2 weeks, all without considering employees' lives. They need to consider the humans.
Review from Engineering Dept
They have 0 retention, and 0 focus on the human aspect of work. We're being told we should act like machines in a factory assembly line, and the whole work structure is centered around that idea. Also, work culture is rather solitary even by remote work standards, and no effort is put to change it.
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
All kind of bureaucracy, where I have to fill inputs, which nobody will read, use or even be able to understand, make me feel I'm not using my skills, and I am undervalued. Compensation simply needs to be adjusted, because the market of remote work has grown, and I already can find an equal offer.
Review from Engineering Dept
The tracker needs to stop counting time I spend off-keyboard as idle time, and proper linux support for it should be introduced. Also, I'd very much like more challenging work, as the work I do right now is utterly meaningless for me. and is far beneath my qualification.
Review from Engineering Dept
Mass layoffs make me feel insecure. I understand the reasons behind them but I think the company can do more to make them feel valued. $20/hr rate for L1 would certainly be above market as getting the equipment, any paid plans for loom or Grammarly etc is on us.
Review from Customer Support Dept
I believe the rate is not increased in the last 5 years. We need some hike as there is huge inflation in recent years
Review from Customer Support Dept
We need to review the compensations, because in some cases we handle millions of dollars in assets and other people receive better pay that the technical levels with responsability
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Trilogy yet.
Be the first to contribute a review.
What needs to change to make the company culture better?
It's very solitary! Less focus on metrics at the cost of the contributors' mental health. More engaging work, more focus on team activity even if it introduces waste and redundancy. I'd like to see some pair coding, or a day in which we revise our codebase together and make it better, etc.
Review from Engineering Dept
be more customer centric and people first
Review from Customer Support Dept
Overhaul the executive management. EVP's and up need to go and be replaced with business people that understand that the most important asset a company has is it's people.
Review from Customer Support Dept
Already given an answer for this
Review from Finance Dept
Remote work is hard. The company acknowledges that. The work to mitigate the productivity loss is not being done. The overwhelming, and obvious, feature that results is that good people are overloaded and they, along with many others do just enough to move things off their desk rather than finish it
Review from Engineering Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Trilogy yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
The teams are moving from a model that allowed for collaboration to a factory-based model.
Review from IT Dept
Complete lack of transparency, extreme decision taken without seriously thinking about the repercussions.
Review from Engineering Dept
Stupid experiments that presented as brilliant ideas of executives(no one really brought any improvement). Improvement should be to exchange current "executives" with normal managers
Review from IT Dept
Just me. The hiring process was far too easy, which means I don't have the skills necessary to succeed and will be fired. I'll be back, but I'll study more first.
Review from Engineering Dept
Customers know we're failing, hence why they're leaving. The company is shrinking, and we keep misunderstanding what the problems are so we'll never fix them.
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Trilogy yet.
Be the first to contribute a review.