Western Governors University Employee Reviews

Great people at the company with a disconnect between the leaders and doers. I am unsure what the future holds though with return to office manadate.

Working at WGU has been a positive experience

It's been great so far! I have the best team and leaders, and I love working for an organization where the work is meaningful.

Pay is too low work experience depends on manager metrics meausre things not under your control

Great mission, DEI initiatives, but shifting toward a business instead of an education model. I would love to see less emphasis on KPIs for mentors that are influenced by factors that are out if the mentor's control, like student readiness and region. Moving away from good work/life balance, sadly.

They are transparent and supportive.

They truly care about the employees. WGU does not feel hierarchical at all, which I like.

My direct leader really cares and wants to help me grow

Review from Customer Support Dept

Organized. Effort was made to help employees be organized.

They truly care about individuals and do not fake their concern

Honesty, reliability, time expections for new policey and material, training

Not in touch with reality.

Stop playing favorites- listen to other ideas instead of your best friends on the team. Stop conparing others on the team. Stop looking at metrics! It doesn't tell the whole story. Include everyone on projects and not your favorite teacher pets. Stop using facebook to see how students feel.

Let us do our jobs. Stop breathing done our necks if we're doing it properly. Pay us better, and maybe working here could be okay.

Review from Customer Support Dept

Respecting employees and their work.

No one goes into academia for the money (other than professional administrators), but the paycheck offers a livable wage.

Opportuinity for raises, but they are making it harder and harder to achive

We have really great family leave and mental health benefits.

I really like the health savings opportunity. I wish the coverage was a little better with high deductible and I wish the pay was better

Review from Customer Support Dept

I have health insurance. It isn't great, but it is something. I can tell that WGU is working to support families more.

Higher compensation; better healthcare plan;

The pay scale is low for faculty compared to other

Leadership doesn't really listen. Claims transparency but isn't

Because they are losing money.

Management was clearly where the value and money was. But for those who have worked there for a long time, that experience was not valuable.

Everyone is trying to make a positive difference

Great individual contributors who will all be gone soon.

My team is a partnership of great minds

Support, trust, sharing, openness, caring

They are supportive and positive.

People tend to be siloed and decisions are made without it ever being clear who made the decision. Greater transparency would help;

Be smart... and don't water down people's expertise.

Its huge party and too bad if you are not included. So much competition to get noticed and everyone talks at the same time. If you arent best buds with the manager, well- thats too bad. You need to include everyone on those secret projects you save for your favorite mentors. More trainings!

Some need to be put back into training, or let gonof altogether if they cannot grasp the basic functions of our job.

Review from Customer Support Dept

Love each of them. They are all great, and I don’t mind them a bit except for one

Review from Customer Support Dept

My team is positive and uplifting.

Smaller teams can be positive and productive..... if you're lucky. Restructure + RTO has eroded communication and logic across larger teams. It is more cold and corporate than it used to be.

My team has can be counted on for help

The only positive is my team

Everyone is supportive and informative.

Be consistent, reliable, transparent and honest

Upper leadership needs to respect and value their employees better or the mission will suffer

Top heavy senior managers are sometimes mean to save their own tail

Higher level leaders either need to be replaced or they need to start making changes to actually live up to our vision and values. Toxicity comes from the top, so it needs to be addressed first before any true changes can be made to improve morale, trust, and performance.

Replace the executive director of Labs

Very quick and efficient by academic standards.

Everyone had different questions in different areas to ask the candidate

I thought the virtual interviews were great. I really liked the people I got to talk to. I just didn't hear if I got it or not when they were asking about my internet speed. I wish I would have known when I got the job.

Review from Customer Support Dept

Efficient, warm, clear, and friendly

For hiring? Informative and not lengthy.

Long delays between interviews. Keeps you waiting

Hire interally. We work hard, and then get beat out by external candidates all the time.

Review from Customer Support Dept

It is way too long and involved.

Too many interviews and the process is long and confusing.

Helping students succeed when they weren't confident they would.

Seeing students succeed in my course

Interacting with my coworkers when im able to

Working with the WGU students.

My interaction with my students and helping them to be successful in getting their degree.

Bring in a third party consultanting firm that knows how to setup structure.

I dont know. Maybe allow mentors to change teams.

Morale, trust issues, pay disparities, and attrition are some of the biggest issues. Senior managenemt needs to be able to address these issues before any changes can be made. Ask the employees for their input to truly understand what is going on.

It's such a toxic and ineffective place to work that I don't know if improvement can be made without major changes

I don’t enjoy what I do. I do what I do to put bills

Review from Customer Support Dept