Western Governors University Employee Reviews
Out of 147 Western Governors University employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Western Governors University improve their work culture. The Customer Support team, with 42% positive reviews, reports the best experience at Western Governors University compared to all other departments at the company.
What do you like best about the leadership team?
Strong concern with team support and lifting upnthenwhole group
They are transparent and supportive.
They truly care about the employees. WGU does not feel hierarchical at all, which I like.
My direct leader really cares and wants to help me grow
Review from Customer Support Dept
Organized. Effort was made to help employees be organized.
What is the best part about your compensation package?
Thenbenefits (health and retirement) are quite good
Opportuinity for raises, but they are making it harder and harder to achive
We have really great family leave and mental health benefits.
I really like the health savings opportunity. I wish the coverage was a little better with high deductible and I wish the pay was better
Review from Customer Support Dept
No one goes into academia for the money (other than professional administrators), but the paycheck offers a livable wage.
What are some of the best things about your team?
The people who work at WGU are dedicated and do their best to ensure the tasks get done even under impossible deadlines. They are creative and professional even given the work headwinds.
Uniform desication to getting the job done to the benefit of the students
Everyone is trying to make a positive difference
Great individual contributors who will all be gone soon.
My team is a partnership of great minds
What is most positive about the culture and environment at your company?
The employees that work with with the student or on content that is student facing does genuinly give their all.
Feelng of a commin goal and purpose
My team is positive and uplifting.
Smaller teams can be positive and productive..... if you're lucky. Restructure + RTO has eroded communication and logic across larger teams. It is more cold and corporate than it used to be.
My team has can be counted on for help
What did you like most about the interview process?
It was easy to set up the interviews.
Interviewers were down to earth and conversational
Very quick and efficient by academic standards.
Everyone had different questions in different areas to ask the candidate
I thought the virtual interviews were great. I really liked the people I got to talk to. I just didn't hear if I got it or not when they were asking about my internet speed. I wish I would have known when I got the job.
Review from Customer Support Dept
What makes you most happy at work?
Being able toaccomolish things that ultimately positively affect customers lives
Helping students succeed when they weren't confident they would.
Seeing students succeed in my course
Interacting with my coworkers when im able to
Working with the WGU students.
What do you like best about your company?
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