USA Truck Employee Reviews
Out of 549 USA Truck employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping USA Truck improve their work culture. The IT team, with 100% positive reviews, reports the best experience at USA Truck compared to all other departments at the company. The Operations team offered the most constructive feedback, with 6% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
A gray company to work for
Review from Business Development Dept
They seem ok company has a strategy
so far no need to go over someone's head.
Great everyone is on point
Can talk to them anytime
What does the leadership team need to get better at?
Communication with employees and accepting responsibility
You can teach some things, but ethics and humility are hard to learn at a certain age. Leadership is so busy trying to figure out how to make sure the organization is "commited" to their "vision" that they never take the time to look in the mirror to see if they are being "leaders" or "bosses".
Need to get better at leading.
Everything. Sincerity and honesty would be good places to start.
They can't get better. They are all about themselves.
Review from HR Dept
What is the best part about your compensation package?
everything is the best thing I like
Review from Business Development Dept
The complete benefit package overall
Weekly pay health benefits 401k
I am able to afford myself a very comfortable lifestyle and still have money to put towards saving.
Review from Operations Dept
Total compensation package is good
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
easy access to employees benefits and programs, cost, etc.
Substandard pay. No feedback or communication from managers.
I feel undervalued because I have taken on other people's work and my compensation made no change. Would feel better if managment didn't take advanate of employees who try to pitch in and help out with other responsibilites and duties.
There is very good health coverage, until there is a major surgery. Then the deductible is very high. There is no stock bonus plan, or ability to buy stock at a discounted rate - say 75% of the market value.
Review from Sales Dept
The incentives we were promised are unobtainable
Review from Operations Dept
What are some of the best things about your team?
A great opportunity in a great team
Review from Business Development Dept
Management is very poor . Coworkerson the floor are great
Everyone stay safe an get enough rest
My coworkers are the best thing.
Attitude, willingness to learn, open to change
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Better communication and drivier training program.
Need to work together as a team. Managers and exectutives creating friction and conflict within the team does not help.
Most co-workers are new and are constantly being fired/quitting and being replaced. Sheer turnover keeps team dynamics in flux.
Our companies workers are extremely pessimistic and are stuck in a “poor me” mindset. There are few people who understand at the core that the job must get done, regardless of the obstacles (tha
Review from Operations Dept
I feel there is a lot of negativity in the work place. Everyone is always angry and it shows. People get offended quickly.
Review from Operations Dept
What is most positive about the culture and environment at your company?
everything is great in Indy company
Review from Business Development Dept
Engaging leadership team, mindset to focus on priorities and investing in talent
Review from HR Dept
Everyone is passionate about wanting the company to succeed.
Review from IT Dept
Honesty and integrity with a balance of compassion and bullish drive
Review from HR Dept
the continuing message for improvement with a purpose driven vision. We have goals and a path to attaining them.
Review from Finance Dept
What needs to change to make the company culture better?
I honestly don't think the culture will change without leadership change. The toxic culture came in with the current leadership, so I don't think will change without a change in leadership.
Everything needs to change to make the culture better. This leadership team has brought in managers who have destroyed the drive and team spirit at USA Truck.
Wide swath of managers would need to be re-trained or replaced. Managment is the sole issue with the negative workplace culture.
Hire higher caliber employees with the mindset to overcome. Problem solving - find a way driven employees with a sense of urgency
Review from Operations Dept
More people in the maintenance/roadside department.
Review from Operations Dept
What did you like most about the interview process?
is very fair and it's a good process
Review from Business Development Dept
Inteviewed years ago for another leadership team. Was pretty good overall. I've heard from recent hires that the current interview and onboarding process is horrable. Onboarding is mostly broken because leadershp keeps firing people who know how to onboard...
There was a panel of interviews and not just one person
Review from Operations Dept
Right people involved in the interview process
Review from HR Dept
It was thorough and left no questions as to the duties of the job.
Review from IT Dept
What would you improve about your company's interview process?
Interview wth team and not just managers.
Stop firing your orientationa nd training people. Onboarding is an imporant thing.
What makes you most happy at work?
how people treat you at this company
Review from Business Development Dept
Being able to be a part of solutions
Review from Operations Dept
The ideal of improving process, streamlining "stuff", the chance to make a difference in current & future talent
Review from HR Dept
Greeting everyone and finding a way to make their day better and more productive
Review from HR Dept
Helping others achieve their goals.
Review from IT Dept
What's going wrong and how can it be improved?
Corporate culture is toxic. There is going to have to be a attitude and heart change from the board, to the leadership team, and on down to managment before the workplace situation will improve for the employees.
Inadequate staffing to support drivers, team, and customers. Lots of lip service and talk of customer service attitude and actions from the Executive Team are completely opposite.
So much to list of what's wrong. Corporate culture, lack of teamwork, negativity induced by poor managment, "leadership" team lacking leaders.
Work load is rather heavy and constant negativity from our phone calls.
Review from Operations Dept
Communication in ops, and between leaders and down the chain.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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