USA Truck Employee Reviews
Out of 549 USA Truck employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping USA Truck improve their work culture. The IT team, with 100% positive reviews, reports the best experience at USA Truck compared to all other departments at the company. The Operations team offered the most constructive feedback, with 6% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication with employees and accepting responsibility
You can teach some things, but ethics and humility are hard to learn at a certain age. Leadership is so busy trying to figure out how to make sure the organization is "commited" to their "vision" that they never take the time to look in the mirror to see if they are being "leaders" or "bosses".
Need to get better at leading.
Everything. Sincerity and honesty would be good places to start.
They can't get better. They are all about themselves.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
easy access to employees benefits and programs, cost, etc.
Substandard pay. No feedback or communication from managers.
I feel undervalued because I have taken on other people's work and my compensation made no change. Would feel better if managment didn't take advanate of employees who try to pitch in and help out with other responsibilites and duties.
There is very good health coverage, until there is a major surgery. Then the deductible is very high. There is no stock bonus plan, or ability to buy stock at a discounted rate - say 75% of the market value.
Review from Sales Dept
The incentives we were promised are unobtainable
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Better communication and drivier training program.
Need to work together as a team. Managers and exectutives creating friction and conflict within the team does not help.
Most co-workers are new and are constantly being fired/quitting and being replaced. Sheer turnover keeps team dynamics in flux.
Our companies workers are extremely pessimistic and are stuck in a “poor me” mindset. There are few people who understand at the core that the job must get done, regardless of the obstacles (tha
Review from Operations Dept
I feel there is a lot of negativity in the work place. Everyone is always angry and it shows. People get offended quickly.
Review from Operations Dept
What needs to change to make the company culture better?
I honestly don't think the culture will change without leadership change. The toxic culture came in with the current leadership, so I don't think will change without a change in leadership.
Everything needs to change to make the culture better. This leadership team has brought in managers who have destroyed the drive and team spirit at USA Truck.
Wide swath of managers would need to be re-trained or replaced. Managment is the sole issue with the negative workplace culture.
Hire higher caliber employees with the mindset to overcome. Problem solving - find a way driven employees with a sense of urgency
Review from Operations Dept
More people in the maintenance/roadside department.
Review from Operations Dept
What would you improve about your company's interview process?
Interview wth team and not just managers.
Stop firing your orientationa nd training people. Onboarding is an imporant thing.
What's going wrong and how can it be improved?
Corporate culture is toxic. There is going to have to be a attitude and heart change from the board, to the leadership team, and on down to managment before the workplace situation will improve for the employees.
Inadequate staffing to support drivers, team, and customers. Lots of lip service and talk of customer service attitude and actions from the Executive Team are completely opposite.
So much to list of what's wrong. Corporate culture, lack of teamwork, negativity induced by poor managment, "leadership" team lacking leaders.
Work load is rather heavy and constant negativity from our phone calls.
Review from Operations Dept
Communication in ops, and between leaders and down the chain.
Review from Operations Dept
What would you most like to see improved at your company?
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