There are great days and bad days but overall, my experience has taught me a lot about what we do and how we can better assist each other as well as those who applied for services provided by the agency. I love seeing people get approved for their green card/attending naturalization ceremonies.
What makes you most happy at work?
When I'm not scheduled to be at the window and can catch up on files at my desk.
What do you like best about the leadership team?
The complaining to each other and not to the management team to help resolve many issues and way the team can actually work together.
What are some of the best things about your team?
When we can be productive and work with each other, things run more smoothly as far as the team's responsibilities are required. I like that I can learn from both the more experienced and newer co-workers when completing tasks.
What is the best part about your compensation package?
I would say the TSP is the best since the agency matches 3% and adds an additional 1% every pay period. I know that I am working and saving for my retirement, the first time I've ever been able to do this as an employee.
What did you like most about the interview process?
That it was done over the phone and I was asked several questions that pertained to difference recurring situations in the office that required my expertise and how I would handle situations. For instance what to say when an angry applicant comes to the waiting room window.
What needs to change to make the company culture better?
There is a lot of office politics and back stabbing in the agency since I began a few years ago. People will complain to your supervisor rather than at least reaching out to you regarding whatever is troubling them. We could also benefit greatly if things were done right the first time.
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