Out of 28 USCIS employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping USCIS improve their work culture.
They need to think realistically about what they're asking their employees to do. Many of their ideas are impractical and difficult to implement. Being narcissistic, management will not admit its own faults. Ideas originate in top tiers and trickle downward. Employee insight is rarely accepted
Develop a sense of humility. Don't assume that just because you're in management you have all the answers. No one can.
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The education level of people needs to be improved. Gossip is rampant and is highly destructive to morale. Work on both. Be more willing to help co-workers if you have experience and knowledge. This will improve the atmosphere.
Co-workers at USCIS gossip---viciously and endlessly. At times it seems that the gossip, however false, is more important than someone's actual performance.
There is a lot of office politics and back stabbing in the agency since I began a few years ago. People will complain to your supervisor rather than at least reaching out to you regarding whatever is troubling them. We could also benefit greatly if things were done right the first time.
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The way management is selected is a problem. Favoritism and insider cliques weigh heavily in determining who ends up in management. Competency is thrown out in favor of who knows who. Another factor is organizational bullying of employees who speak up or object to mistreatment & bad circumstances
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