USCIS Employee Reviews
Out of 28 USCIS employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping USCIS improve their work culture.
What do you like best about the leadership team?
Flexible and forward thinking. Uses technology to affect change.
The complaining to each other and not to the management team to help resolve many issues and way the team can actually work together.
Knowledge of the work and they stick up for the agency.
What is the best part about your compensation package?
Health insurance. TSP. These things are not as good as they once were. And, no, you don't retire with a full pension. You end up with about 11% of your salary--a pittance. Pre-1983 pensions were better.
Great benefits. Government pension while earning $160k/year.
Pension, TSP and other benefits.
I would say the TSP is the best since the agency matches 3% and adds an additional 1% every pay period. I know that I am working and saving for my retirement, the first time I've ever been able to do this as an employee.
Federal benefits package are hard to beat, especially when you reach the 15 years of service mark.
What are some of the best things about your team?
When we can be productive and work with each other, things run more smoothly as far as the team's responsibilities are required. I like that I can learn from both the more experienced and newer co-workers when completing tasks.
People chip in to pool their talents toward a common goal.
What is most positive about the culture and environment at your company?
The heritage of USCIS is worth noting. It was formerly the INS. It was a better place to work under its old name. Management was more involved and less condescending to employees. In a sense it had a glorious past.
The culture is dynamic and challenging. A mistake is not usually seen as a failure.
What did you like most about the interview process?
It was a panel interview. Questions were generally manageable.
That it was done over the phone and I was asked several questions that pertained to difference recurring situations in the office that required my expertise and how I would handle situations. For instance what to say when an angry applicant comes to the waiting room window.
What makes you most happy at work?
Seeing the smiles on the faces of newly naturalized citizens. Helping refugees resettle in the US.
When I'm not scheduled to be at the window and can catch up on files at my desk.
Challenging work, finding solutions to problems. Striving to make it a good place to work for everyone.
What do you like best about your company?
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