2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Claimed Company
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more
Ushur, Inc Company Culture
Ushur, Inc Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.6/5
Ushur, Inc CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Simha Sadasiva
95 /100
See More
Diversity at Ushur, Inc
Top 25%Top 25% of Similar Size Companies on Comparably
B
Diverse employees at Ushur, Inc have rated CEO Rating, Leadership, and Executive Team as the highest categories they have scored
Women at Ushur, Inc
Top 25%Top 25% of Similar Size Companies on Comparably
B
Women at Ushur, Inc have rated CEO Rating, Happiness, and Leadership as the highest categories they have scored
Ushur, Inc eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
74
Ushur, Inc employees are 74% more likely to recommend Ushur, Inc as a great place to work
| 77% | Promoters |
|---|---|
| 20% | Passives |
| 3% | Detractors |
Working at Ushur, Inc
Working at Ushur, Inc is rated highly by 144 employees, across various culture dimensions. Ushur, Inc employees are most satisfied about CEO Rating, Compensation, and Executive Team categories, putting Ushur, Inc’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in San Francisco. See below in detail how working at Ushur, Inc was rated by employees.
Overall Company Culture at Ushur, Inc
A
Overall Company Culture at Ushur, Inc is rated A
Last updated months ago
Top
10%
Ushur, Inc ranks in the Top 10% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Ushur, Inc Employee Reviews
Out of 936 Ushur, Inc employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Ushur, Inc improve their work culture.
| Positive Reviews | 98% |
|---|---|
| Constructive Feedback | 2% |
Positive Reviews From Ushur, Inc Employees
- What is the best part about your compensation package?Base salary, stock options, bonus
- What is most positive about the culture and environment at your company?Everybody is very Tech and AI focused. Very smart people here.
- What makes you most happy at work?The pace of work, adrenaline rush of leading multiple projects, improving processes
Constructive Feedback From Ushur, Inc Employees
- Why do you feel undervalued and what would make you feel better about your compensation?at least matching with my previous salary.
- What do your coworkers need to improve and how could you work together better?Domain expertise is lacking and would help if they were upskilled
- What's going wrong and how can it be improved?teams are not aligned and theres gaps in implementation
Ushur, Inc Company Information
Ushur, Inc Company Overview
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Ushur, Inc was founded in 2014 and its current CEO is Simha Sadasiva. Since its inception 12 years ago, Ushur, Inc has grown to 110 employees.
Ushur, Inc Mission, Vision & Values
Ushur, Inc Mission Statement
With great customer and employee experience as our north star, Ushur’s mission is to transform every customer journey through cutting-edge technology that brings companies closer to their end users.
Ushur, Inc Vision Statement
At Ushur, we envision a world of frictionless customer and employee experiences, where every engagement is the inception of a delightful journey. We aim to democratize access to such transformative experiences for everyone, making them devoid of the inequities of the digital haves and have-nots.
Ushur, Inc Values
- People First
- Pursuit of Excellence
- Growth Mindset
| Website | ushur.com |
|---|---|
| Founding Date | 2014 |
| Company Status | Private |
| Jobs | ushur.com/careers/ |
| Social Sites | |
| Headquarters | |
| Santa Clara HQ | 3975 Freedom Circle, Ste 830 Santa Clara, CA 95054 United States of America |
| Bengaluru HQ | #2739, 2nd Floor, 15th Cross, 27th Main, Sector 1 Bengaluru India |
- What is Ushur
Customer Spotlight: Aflac
Ushur, Inc Employees
Ushur, Inc has 110 employees in 2 locations. 144 employees at Ushur, Inc have reviewed Ushur, Inc across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 144 Ushur, Inc employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Ushur, Inc are extremely happy with their total compensation at Ushur, Inc, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Ushur, Inc are extremely happy with their team. 144 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Ushur, Inc are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Ushur, Inc believe the environment at Ushur, Inc is positive. Most Participants believe the pace of work at Ushur, Inc is comfortably fast. About 43% of the employees at Ushur, Inc work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Ushur, Inc are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Ushur, Inc employees generally work 9.5 hrs a day
Work Hours
A Day in the Life
Employees at Ushur, Inc report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of Ushur, Inc employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Ushur, Inc employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
87% of Ushur, Inc employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Ushur, Inc employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
98% of Ushur, Inc employees call their work environment positive
Environment
Joining Ushur, Inc - Employee Onboarding
The prevailing opinion from employees about joining Ushur, Inc is that the company was prepared on their first day. Ushur, Inc employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Ushur, Inc KPIs and OKRs
At Ushur, Inc 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Ushur, Inc's KPIs and OKRs is essential for its success. Out of 138 Ushur, Inc employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 135 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Ushur, Inc CEO & Leadership
95 /100
Ushur, Inc CEO Awards and Recognitions
Ushur, Inc’s CEO Simha Sadasiva started in this role in 2014. Simha’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Simha Sadasiva has won the Best CEOs in 2025. In addition, Simha has garnered Best CEOs for Diversity in 2023 specifically for Diversity, making Ushur, Inc’s CEO one of the top rated CEOs by diverse employees. Ushur, Inc’s CEO is highly regarded especially by employees in the Operations department, employees in the Product department, and employees in the Sales department. However, employees in the Engineering department, Asian or Pacific Islander employees, and employees with 1 to 3 Years experience have a less favorable view of the CEO and believe there is room for improvement. Under Sadasiva’s leadership, Ushur, Inc employee respondents are most happy about their Compensation and the company’s Executive Team. Environment and Gender are two areas, according to respondents, where Ushur, Inc could stand to see real improvement.
Ushur, Inc Leadership
The Ushur, Inc Executive Team is rated an “A+” and led by CEO Simha Sadasiva and SVP Marketing Kashif Mahbub
Simha Sadasiva CEO / President
Simha Sadasiva’s passion centers on creating elegant products that support completely frictionless communication for... read more
Kashif Mahbub SVP Marketing
Kashif is driven by his two passions: creating category-defining global brands and building high-performance teams of... read more
Ushur, Inc Salaries
How much does Ushur, Inc pay?
How much do people at Ushur, Inc get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Ushur, Inc is $123,931, or $59 per hour, while the estimated median salary is $145,063, or $69 per hour.
At Ushur, Inc, the highest paid job is a Director of Engineering at $185,010 annually and the lowest is a CS Rep at $56,080 annually. Average Ushur, Inc salaries by department include: Finance at $85,579, Sales at $278,672, Marketing at $189,860, and HR at $107,563. Half of Ushur, Inc salaries are above $145,063.
144 employees at Ushur, Inc rank their Compensation in the Top 5% of similar sized companies in the US (based on 303 ratings) while 144 employees at Ushur, Inc rank their Perks And Benefits in the Top 10% of similar sized companies in the US (based on 282 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $83k | $83k | 1st Percentile |
20th Percentile $115k | $115k | 20th Percentile |
40th Percentile $145k | $145k | 40th Percentile |
60th Percentile $210k | $210k | 60th Percentile |
80th Percentile $259k | $259k | 80th Percentile |
100th Percentile $346k | $346k | 100th Percentile |
$123,931*
Average Compensation
$145,063*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Ushur, Inc Salaries by Department
Diversity & Inclusion at Ushur, Inc
Diverse employees at Ushur, Inc score the company 87/100 across various culture categories, placing Ushur, Inc in the Top 25% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Ushur, Inc across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Ushur, Inc Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- Performance Bonus
Office Perks
- Work From Home Policy
- Unique Office Space
Ushur, Inc PTO
Ushur, Inc's PTO and Vacation policy typically gives unlimited days off a year. Ushur, Inc's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding Ushur, Inc
What is Ushur, Inc address?
Ushur, Inc location is at 3975 Freedom Circle, Ste 830
Who is the CEO of Ushur, Inc?
Ushur, Inc CEO is Simha Sadasiva, their score by employees is 95
What is Ushur, Inc eNPS?
The eNPS for Ushur, Inc is 74
What is the salary for Customer Service Manager in Ushur, Inc?
Customer Service Manager average salary in the US is 82k
What are the salaries in the Product in Ushur, Inc?
The average salaries for Product in Ushur, Inc is 134k
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