Ushur, Inc Employee Reviews | Comparably
2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Claimed Company
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more
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EMPLOYEE
PARTICIPANTS
144
TOTAL
RATINGS
4159

Ushur, Inc Employee Reviews

Out of 936 Ushur, Inc employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Ushur, Inc improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Ushur, Inc compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 4% of that department's reviews constructive in nature.

What does the leadership team need to get better at?

Leadership Reviews

General company vision, employee satisfaction

Stop micromanagement and start owning your mistakes

Review from Engineering Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

at least matching with my previous salary.

Review from Product Dept

Underpaid in the sector that i work in

Industry standard pay for balance and motivation

Review from Engineering Dept

Market standards are higher than here

better compensation and bonus in line with industry standard

Review from Engineering Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Domain expertise is lacking and would help if they were upskilled

Lack empathy and drive to deliver

Being proactive, accountable and collaborative

Review from Engineering Dept

What needs to change to make the company culture better?

Environment Reviews

Everything needs to change . CEO , CTO, SVP India and VP Engineering India

Review from Engineering Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Ushur, Inc yet.
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What's going wrong and how can it be improved?

Outlook Reviews

teams are not aligned and theres gaps in implementation

This company does not know what a SAAS product is and how to run it , they just got sometthing and trying to mint money . The product is completely messed up keeps breaking and is extremely vulnerable

Review from Engineering Dept

Tension between quality and speed, tension between current customers' needs and company goals

What would you most like to see improved at your company?

Outlook Reviews

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