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How does Verizon measure success and growth in the Customer Support department?
2 Answers from Employees at Verizon
- 0Helpful
Average handle time, number of calls taken, sales volume, call transfers, schedule adherence, call evaluation, 5*servays (perfect or not) tech support (dishpatches, dropships,), and customer live agreement to dispatch or contract changes via text or email.
- 0Helpful
Strictly by sales numbers and calls per hour. No consideration for customer feedback, which is a mistake
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