Vivint – Customer service is terrible and reps will not allow a customer to speak with a supervisor!! Each rep will give you a different story on the phone from the last one. And your issue will never get resolved. I am now in the process of attempting to contact CEO of Vivint to try to get a resolution.

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Vivint Claimed Company

Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. read more

EMPLOYEE PARTICIPANTS: 591

TOTAL RATINGS: 7988

CEO: David Porter

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Customer service is terrible and reps will not allow a customer to speak with a supervisor!! Each rep will give you a different story on the phone from the last one. And your issue will never get resolved. I am now in the process of attempting to contact CEO of Vivint to try to get a resolution.

Other Employee Reviews for Vivint

What do you like best about the leadership team?

The best part about the leadership team is Scott Hardy!
Leadership review from Sales Dept

What makes you most happy at work?

My coworkers they're my friends
Outlook review from Customer Support Dept

What are some of the best things about your team?

Enjoy coming to work and interacting with team daily.
Team review from HR Dept

What do you like best about the leadership team?

They have a constant focus on innovation.
Leadership review from HR Dept

What does the leadership team need to get better at?

Organization and communication. Feels like the house is always on fire and there's no downtime to train, improve and appreciate employees.
Leadership review from HR Dept

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Customer service is terrible and reps will not allow a customer to speak with a supervisor!! Each rep will give you a different story on the phone from the last one. And your issue will never get resolved. I am now in the process of attempting to contact CEO of Vivint to try to get a resolution.

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