Vivint – Customer service is horrible. The customer representative didn't do what he promised to do, refused to let me talk to a supervisor, and couldn't solve my problem. He also refused to cancel my service! Next step is to escalate to the BBB, FTC and if I can find something more punitive, I'll do that.

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Vivint Claimed Company

Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. read more

EMPLOYEE PARTICIPANTS: 590

TOTAL RATINGS: 7961

CEO: David Porter

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Customer service is horrible. The customer representative didn't do what he promised to do, refused to let me talk to a supervisor, and couldn't solve my problem. He also refused to cancel my service! Next step is to escalate to the BBB, FTC and if I can find something more punitive, I'll do that.

Other Employee Reviews for Vivint

What do you like best about the leadership team?

The best part about the leadership team is Scott Hardy!
Leadership review from Sales Dept

What makes you most happy at work?

My coworkers they're my friends
Outlook review from Customer Support Dept

What are some of the best things about your team?

Enjoy coming to work and interacting with team daily.
Team review from HR Dept

What do you like best about the leadership team?

They have a constant focus on innovation.
Leadership review from HR Dept

What does the leadership team need to get better at?

Organization and communication. Feels like the house is always on fire and there's no downtime to train, improve and appreciate employees.
Leadership review from HR Dept

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Customer service is horrible. The customer representative didn't do what he promised to do, refused to let me talk to a supervisor, and couldn't solve my problem. He also refused to cancel my service! Next step is to escalate to the BBB, FTC and if I can find something more punitive, I'll do that.

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