Vivint Claimed Company
Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. read more
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Been hired to do a specific job, but instead get thrown into data collection. My counsel on the matters - which should be my purpose - fall on deaf ears. Instead, I'm given other data collection jobs that others find too tedious because I'm the 'new' guy. Opportunities to advance are often blocked.
What did you like most about the interview process?
At first they were doing the interview as a courtesy to the referral. Once they saw my value, they actually paid attention and extended to a normal interview.
What do you like best about your company?
Most of the workers are only putting in 10-20% of their efforts into their job. While normally a downside, it allows me to shine as I actually put effort into my work.
What does the leadership team need to get better at?
Communication. It seems they are all just so worried about showing spreadsheets of data we create, but nobody understands what's actually going on above or below them. There is a huge desync between them, the employees, and the customers.
What's going wrong and how can it be improved?
Communication. The departments aren't communicating with each other which means we can't communicate properly to the customers. Instead of working together, departments blame each other for the mishaps of the workplace which makes for unhealthy competitiveness and frustration in the workplace.
What would you most like to see improved at your company?
Communication. Leaders need to communicate to understand what is happening from those actually doing work under them, and communicate these problems upwards to ears that actually care enough to do something about it. Otherwise, we'll just stay in this unimproving stalemate
What is most positive about the culture and environment at your company?
Everyone is doing their best to stay positive and look nice in a workplace that often is depressing with lots of rejection and frustration as a simple mistake from another department can ruin the work of everyone else invested on the sale.
What are some of the best things about your team?
Hard workers that are just trying to make sense of work and do their best at their job while maintaining a positive attitude. They understand that we're in this together, and we do our best to cheer and provide morale/make work easier for one another.
Why do you feel undervalued and what would make you feel better about your compensation?
I'm asked to do things way out of scope of my work responsibilities, yet are essential to the company's well-being and data collection and after proving I can handle my responsibilities, as well as others' responsibilities, I'm paid half what I should be for a business analyst.
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