
We build a relationship to our customers and know who they are not as a customer account number.
We all listen to the concerns of what is best for the department/company and brain storm for the best possible solution.
We understand what the priorities and goals are for the department to work as one whole team, together, to achieve it together.
The pay scale needs to be adjusted to our competitors considering some other companies with far less experience are getting close to the pay scale as some of our departments.
Throughout the years i've notice that internet service has changed from it being a luxury at home to a necessity. It is important to have a stable connection and yet its frustrating for a customer when they have problems. I'm happy to be a part of a team that helps find solutions to their problems