Zipcar – Improve communication and customer svc department. Had a horrible experience where customer svc offered no help with the situation.

Zipcar Claimed Company

Zipcar, the world's leading car sharing network, has operations in urban areas and college campuses throughout Austria, Canada, France, Spain, Turkey, the United Kingdom and the United States. Zipcar offers more than 50 makes and models of self-service vehicles by the hour or day to residents and businesses looking for smart, simple and convenient solutions to their urban and campus transportation needs. read more

EMPLOYEE PARTICIPANTS: 45

TOTAL RATINGS: 446

CEO: Tracey Zhen

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Improve communication and customer svc department. Had a horrible experience where customer svc offered no help with the situation.

Other Employee Reviews for Zipcar

Why do you feel undervalued and what would make you feel better about your compensation?

Managers have no power to determine raises, nor is there any type of formalized review system.
Compensation review

Briefly describe your overall experience at your company

No direction at all! No growth.

Briefly describe your overall experience at your company

I was able to learn about fleet operations while learning how Zipcar business works

What can this brand most improve?

Customer service is AWFUL and a complete runaround. Zipcar promised to pay for an alternate rental vehicle after I booked a cargo van for moving weekend, and I have been chasing them after since - they have been avoiding me and gaslighting me to avoid keeping their promise and I am SICK of it.

What can this brand most improve?

Customer Service. I called for help and was sent a bunch of articles I already read through. When I asked for my call to be escalated to a higher level of support, I was told I would receive an email with the pertinent information. It never came. So frustrating!

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Zipcar – Improve communication and customer svc department. Had a horrible experience where customer svc offered no help with the situation.

Improve communication and customer svc department. Had a horrible experience where customer svc offered no help with the situation.

Other Employee Reviews for Zipcar

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