Choice Hotels Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 445

TOTAL RATINGS: 13108

PetSmart Claimed Company

EMPLOYEE PARTICIPANTS: 687

TOTAL RATINGS: 7179

Choice Hotels vs PetSmart

Compare Choice Hotels versus PetSmart for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 445 employees and customers of Choice Hotels and 687 employees and customers of PetSmart.

Choice Hotels

Choice Hotels's brand is ranked #461 in the list of Global Top 1000 Brands, as rated by customers of Choice Hotels. Their current market cap is $6.16B.

PetSmart

PetSmart's brand is ranked #213 in the list of Global Top 1000 Brands, as rated by customers of PetSmart.

2.5/5

Product Quality

3.6/5

2.7/5

Pricing

3.3/5

2.6/5

Customer Service

3.5/5

-29

NPS Score

33%	Promoters
5%	Passive
62%	Detractors

NPS Score

46%	Promoters
19%	Passive
35%	Detractors

Net Promoter Score
Winner by 40

See how Choice Hotels compares to its competitors

See how PetSmart compares to its competitors

Working at Choice Hotels vs Working at PetSmart

89 / 100

CEO Rating
Winner by 34%

Ken Hicks

55 / 100

CEO Rating

Choice Hotels

Choice Hotels doesn't have enough ratings to calculate the Team Culture Ratings.

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PetSmart

Employees at PetSmart rate their CEO, Ken Hicks, 55/100. This score is 34% lower than the scores of Choice Hotels' CEO, Patrick Pacious. Employees in the HR and Engineering departments rate Ken Hicks the highest.

CEO Score 89

CEO Score

CEO Score 55

Overall Culture 81

Overall Culture

Overall Culture 60

eNPS

-34

Gender Score 80

Gender Score

Gender Score 64

Diversity Score 80

Diversity Score

Diversity Score 64

Perk And Benefits 78

Perk And Benefits

Perk And Benefits 54

Professional Dev. 73

Professional Dev.

Professional Dev. 60

Overall Culture at Choice Hotels vs PetSmart

/ 100

Choice Hotels

Employees at Choice Hotels rate their Overall Culture a 81/100, with Revenue Management and Communications as the two departments that rate their experience the highest.

Overall Culture
Winner by 21%

/ 100

PetSmart

Employees at PetSmart rate their Overall Culture a /100, with HR and Engineering as the two departments that rate their experience the highest.

Choice Hotels
PetSmart60

Employee Net Promoter Score at Choice Hotels vs PetSmart

eNPS

Choice Hotels

248 Promoters 56%

138 Passives 31%

58 Detractors 13%

Employee Net Promoter Score
Winner by 77%

-34

eNPS

PetSmart

138 Promoters 24%

107 Passives 18%

336 Detractors 58%

Choice Hotels
PetSmart-35

Gender Score at Choice Hotels vs PetSmart

/ 100

Choice Hotels

Employees at Choice Hotels rate their Gender Score a 80/100, with Revenue Management and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

/ 100

PetSmart

Employees at PetSmart rate their Gender Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Choice Hotels
PetSmart64

Diversity Score at Choice Hotels vs PetSmart

/ 100

Choice Hotels

Employees at Choice Hotels rate their Diversity Score a 80/100, with Revenue Management and Customer Success as the two departments that rate their experience the highest.

Diversity Score
Winner by 16%

/ 100

PetSmart

Employees at PetSmart rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Choice Hotels
PetSmart64

Perk and Benefits Score at Choice Hotels vs PetSmart

/ 100

Choice Hotels

Employees at Choice Hotels rate their Perk and Benefits Score a 78/100, with Revenue Management and Customer Success as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 24%

/ 100

PetSmart

Employees at PetSmart rate their Perk and Benefits Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Choice Hotels
PetSmart54

Professional Development Score at Choice Hotels vs PetSmart

/ 100

Choice Hotels

Employees at Choice Hotels rate their Professional Development Score a 73/100, with Revenue Management and Sales as the two departments that rate their experience the highest.

Professional Development Score
Winner by 13%

/ 100

PetSmart

Employees at PetSmart rate their Professional Development Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Choice Hotels73
PetSmart

Leadership Culture Ratings vs PetSmart

Choice Hotels

86 / 100

Leadership Culture Ratings vs PetSmart
Winner by 30%

PetSmart

56 / 100

Choice Hotels rates % higher than PetSmart on Leadership Culture Ratings vs PetSmart Ratings based on looking at 5092 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Do you approve of the job your executive team is doing at your company?".

Choice Hotels
PetSmart56

Compensation Culture Ratings vs PetSmart

Choice Hotels

78 / 100

Compensation Culture Ratings vs PetSmart
Winner by 26%

PetSmart

52 / 100

Choice Hotels rates % higher than PetSmart on Compensation Culture Ratings vs PetSmart Ratings based on looking at 2030 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "What is the best part about your compensation package?".

Choice Hotels
PetSmart52

Team Culture Ratings vs PetSmart

Choice Hotels

91 / 100

Team Culture Ratings vs PetSmart
Winner by 26%

PetSmart

65 / 100

Choice Hotels rates % higher than PetSmart on Team Culture Ratings vs PetSmart Ratings based on looking at 1930 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Do you look forward to interacting with your coworkers?".

Choice Hotels
PetSmart65

Environment Culture Ratings vs PetSmart

Choice Hotels

79 / 100

Environment Culture Ratings vs PetSmart
Winner by 8%

PetSmart

71 / 100

Choice Hotels rates % higher than PetSmart on Environment Culture Ratings vs PetSmart Ratings based on looking at 3202 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Does someone you work with closely, make you want to quit your job?".

Choice Hotels
PetSmart71

Sentiment Culture Ratings vs PetSmart

Choice Hotels

82 / 100

Sentiment Culture Ratings vs PetSmart
Winner by 24%

PetSmart

58 / 100

Choice Hotels rates % higher than PetSmart on Sentiment Culture Ratings vs PetSmart Ratings based on looking at 2600 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What would you most like to see improved at your company?".

Choice Hotels
PetSmart58