Citizens Bank

EMPLOYEE PARTICIPANTS: 29

TOTAL RATINGS: 342

First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 113

TOTAL RATINGS: 978

Citizens Bank vs First Citizens Bank

Compare Citizens Bank versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 29 employees and customers of Citizens Bank and 113 employees and customers of First Citizens Bank.

Citizens Bank

Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Bank. Their current valuation is $18.15B.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

3.3/5

Product Quality

2.8/5

3.5/5

Pricing

2.9/5

3.7/5

Customer Service

2.7/5

-24

NPS Score

29%	Promoters
18%	Passive
53%	Detractors

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

Net Promoter Score
Winner by 11

Working at Citizens Bank vs Working at First Citizens Bank

40 / 100

CEO Rating

Frank Holding, Jr.

79 / 100

CEO Rating
Winner by 39%

Citizens Bank

Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 79/100. This score is 39% higher than the scores of Citizens Bank's CEO. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 40

CEO Score

CEO Score 79

Overall Culture 44

Overall Culture

Overall Culture 77

-82

eNPS

Gender Score 50

Gender Score

Gender Score 88

Diversity Score 45

Diversity Score

Diversity Score 83

Perk And Benefits 59

Perk And Benefits

Perk And Benefits 82

Professional Dev. N/A

Professional Dev.

Professional Dev. 77

Overall Culture at Citizens Bank vs First Citizens Bank

/ 100

Citizens Bank

Employees at Citizens Bank rate their Overall Culture a 44/100.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 33%

Citizens Bank
First Citizens Bank77

Employee Net Promoter Score at Citizens Bank vs First Citizens Bank

-82

eNPS

Citizens Bank

1 Promoters 4%

2 Passives 10%

18 Detractors 86%

eNPS

First Citizens Bank

45 Promoters 49%

15 Passives 17%

31 Detractors 34%

Employee Net Promoter Score
Winner by %

Citizens Bank
First Citizens Bank15

Gender Score at Citizens Bank vs First Citizens Bank

/ 100

Citizens Bank

Employees at Citizens Bank rate their Gender Score a 50/100.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 38%

Citizens Bank
First Citizens Bank89

Diversity Score at Citizens Bank vs First Citizens Bank

/ 100

Citizens Bank

Employees at Citizens Bank rate their Diversity Score a 45/100.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 38%

Citizens Bank
First Citizens Bank84

Perk and Benefits Score at Citizens Bank vs First Citizens Bank

/ 100

Citizens Bank

Employees at Citizens Bank rate their Perk and Benefits Score a 59/100.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 23%

Citizens Bank
First Citizens Bank83

Professional Development Score at Citizens Bank vs First Citizens Bank

Not enough ratings

Citizens Bank

Citizens Bank doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

Professional Development Score
Winner

First Citizens Bank79

Leadership Culture Ratings vs First Citizens Bank

Citizens Bank rates % lower than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 292 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "What do you like best about the leadership team?".

Citizens Bank
First Citizens Bank82

Compensation Culture Ratings vs First Citizens Bank

Citizens Bank rates % lower than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 193 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "How often do you get a raise?".

Citizens Bank
First Citizens Bank79

Team Culture Ratings vs First Citizens Bank

Citizens Bank rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 169 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Do you look forward to interacting with your coworkers?".

Citizens Bank
First Citizens Bank83

Environment Culture Ratings vs First Citizens Bank

Citizens Bank rates % lower than First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 157 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "On average, how many hours do you work a day?".

Citizens Bank
First Citizens Bank71

Sentiment Culture Ratings vs First Citizens Bank

Citizens Bank rates % lower than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 232 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What do you like best about your company?".

Citizens Bank
First Citizens Bank72