Citizens Bank vs First Citizens Bank | Comparably
Comparably
VS
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Citizens Bank
EMPLOYEE
PARTICIPANTS
31
TOTAL
RATINGS
371
First Citizens Bank Claimed Company
EMPLOYEE
PARTICIPANTS
116
TOTAL
RATINGS
1013

Citizens Bank vs First Citizens Bank

Compare Citizens Bank versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 31 employees and customers of Citizens Bank and 116 employees and customers of First Citizens Bank.

Citizens Bank

Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Bank. Their current valuation is $18.15B.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

3.2/5
Product Quality
2.8/5
3.6/5
Pricing
2.9/5
3.8/5
Customer Service
2.7/5
-15
NPS Score
35%Promoters
15%Passive
50%Detractors
-13
NPS Score
39%Promoters
9%Passive
52%Detractors

Net Promoter Score
Winner by 2

Working at Citizens Bank vs Working at First Citizens Bank

Citizens Bank's CEO
41 / 100

CEO Rating

Frank Holding, Jr. First Citizens Bank's CEO
Frank Holding, Jr.
78 / 100

CEO Rating
Winner by 37%

Citizens Bank

Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 78/100. This score is 37% higher than the scores of Citizens Bank's CEO. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 41
CEO Score
CEO Score 78
Overall Culture 44
Overall Culture
Overall Culture 76
-83
eNPS
14
Gender Score 50
Gender Score
Gender Score 88
Diversity Score 45
Diversity Score
Diversity Score 83
Perk And Benefits 60
Perk And Benefits
Perk And Benefits 83
Professional Dev. 52
Professional Dev.
Professional Dev. 72

Overall Culture at Citizens Bank vs First Citizens Bank

44
/ 100
Citizens Bank

Employees at Citizens Bank rate their Overall Culture a 44/100.

76
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 32%

  • Citizens Bank44
  • First Citizens Bank

Employee Net Promoter Score at Citizens Bank vs First Citizens Bank

-83
eNPS
Citizens Bank
1 Promoters 4%
2 Passives 9%
20 Detractors 87%
14
eNPS
First Citizens Bank
46 Promoters 49%
15 Passives 16%
33 Detractors 35%

Employee Net Promoter Score
Winner by %

  • Citizens Bank-83
  • First Citizens Bank

Gender Score at Citizens Bank vs First Citizens Bank

50
/ 100
Citizens Bank

Employees at Citizens Bank rate their Gender Score a 50/100.

88
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 38%

  • Citizens Bank
  • First Citizens Bank89

Diversity Score at Citizens Bank vs First Citizens Bank

45
/ 100
Citizens Bank

Employees at Citizens Bank rate their Diversity Score a 45/100.

83
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 38%

  • Citizens Bank
  • First Citizens Bank84

Perk and Benefits Score at Citizens Bank vs First Citizens Bank

60
/ 100
Citizens Bank

Employees at Citizens Bank rate their Perk and Benefits Score a 60/100.

83
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 23%

  • Citizens Bank60
  • First Citizens Bank

Professional Development Score at Citizens Bank vs First Citizens Bank

52
/ 100
Citizens Bank

Employees at Citizens Bank rate their Professional Development Score a 52/100.

72
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

Professional Development Score
Winner by 20%

  • Citizens Bank48
  • First Citizens Bank

Leadership Culture Ratings vs First Citizens Bank

Citizens Bank
45 / 100
First Citizens Bank
80 / 100

Citizens Bank rates % lower than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 304 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "Do you approve of your CEOs management style?".

  • Citizens Bank44
  • First Citizens Bank

Compensation Culture Ratings vs First Citizens Bank

Citizens Bank
56 / 100
First Citizens Bank
78 / 100

Citizens Bank rates % lower than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 199 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "How often do you get a raise?".

  • Citizens Bank55
  • First Citizens Bank

Team Culture Ratings vs First Citizens Bank

Citizens Bank
42 / 100
First Citizens Bank
81 / 100

Citizens Bank rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 175 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "Are your company's meetings effective?".

  • Citizens Bank41
  • First Citizens Bank

Environment Culture Ratings vs First Citizens Bank

Citizens Bank
53 / 100
First Citizens Bank
70 / 100

Citizens Bank rates % lower than First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 163 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "What % of the time are you bored at work?".

  • Citizens Bank52
  • First Citizens Bank

Sentiment Culture Ratings vs First Citizens Bank

Citizens Bank
33 / 100
First Citizens Bank
72 / 100

Citizens Bank rates % lower than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 241 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "What makes you most happy at work?".

  • Citizens Bank31
  • First Citizens Bank

See how First Citizens Bank compares to its competitors