Citizens Bank vs First Citizens Bank | Comparably
Comparably
VS
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Citizens Bank
EMPLOYEE
PARTICIPANTS
29
TOTAL
RATINGS
342
First Citizens Bank Claimed Company
EMPLOYEE
PARTICIPANTS
113
TOTAL
RATINGS
978

Citizens Bank vs First Citizens Bank

Compare Citizens Bank versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 29 employees and customers of Citizens Bank and 113 employees and customers of First Citizens Bank.

Citizens Bank

Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Bank. Their current valuation is $18.15B.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

3.3/5
Product Quality
2.8/5
3.5/5
Pricing
2.9/5
3.7/5
Customer Service
2.7/5
-24
NPS Score
29%Promoters
18%Passive
53%Detractors
-13
NPS Score
39%Promoters
9%Passive
52%Detractors

Net Promoter Score
Winner by 11

Working at Citizens Bank vs Working at First Citizens Bank

Citizens Bank's CEO
40 / 100

CEO Rating

Frank Holding, Jr. First Citizens Bank's CEO
Frank Holding, Jr.
79 / 100

CEO Rating
Winner by 39%

Citizens Bank

Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 79/100. This score is 39% higher than the scores of Citizens Bank's CEO. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 40
CEO Score
CEO Score 79
Overall Culture 44
Overall Culture
Overall Culture 77
-82
eNPS
15
Gender Score 50
Gender Score
Gender Score 88
Diversity Score 45
Diversity Score
Diversity Score 83
Perk And Benefits 59
Perk And Benefits
Perk And Benefits 82
Professional Dev. N/A
Professional Dev.
Professional Dev. 77

Overall Culture at Citizens Bank vs First Citizens Bank

44
/ 100
Citizens Bank

Employees at Citizens Bank rate their Overall Culture a 44/100.

77
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 33%

  • Citizens Bank
  • First Citizens Bank77

Employee Net Promoter Score at Citizens Bank vs First Citizens Bank

-82
eNPS
Citizens Bank
1 Promoters 4%
2 Passives 10%
18 Detractors 86%
15
eNPS
First Citizens Bank
45 Promoters 49%
15 Passives 17%
31 Detractors 34%

Employee Net Promoter Score
Winner by %

  • Citizens Bank
  • First Citizens Bank15

Gender Score at Citizens Bank vs First Citizens Bank

50
/ 100
Citizens Bank

Employees at Citizens Bank rate their Gender Score a 50/100.

88
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 38%

  • Citizens Bank
  • First Citizens Bank89

Diversity Score at Citizens Bank vs First Citizens Bank

45
/ 100
Citizens Bank

Employees at Citizens Bank rate their Diversity Score a 45/100.

83
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 38%

  • Citizens Bank
  • First Citizens Bank84

Perk and Benefits Score at Citizens Bank vs First Citizens Bank

59
/ 100
Citizens Bank

Employees at Citizens Bank rate their Perk and Benefits Score a 59/100.

82
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 23%

  • Citizens Bank
  • First Citizens Bank83

Professional Development Score at Citizens Bank vs First Citizens Bank

?
Not enough ratings
Citizens Bank

Citizens Bank doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

Professional Development Score
Winner

  • First Citizens Bank79

Leadership Culture Ratings vs First Citizens Bank

Citizens Bank
44 / 100
First Citizens Bank
81 / 100

Citizens Bank rates % lower than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 292 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "How would you rate your executive team?".

  • Citizens Bank
  • First Citizens Bank82

Compensation Culture Ratings vs First Citizens Bank

Citizens Bank
56 / 100
First Citizens Bank
78 / 100

Citizens Bank rates % lower than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 193 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

  • Citizens Bank
  • First Citizens Bank79

Team Culture Ratings vs First Citizens Bank

Citizens Bank
43 / 100
First Citizens Bank
83 / 100

Citizens Bank rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 169 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Are your company's meetings effective?".

  • Citizens Bank
  • First Citizens Bank83

Environment Culture Ratings vs First Citizens Bank

Citizens Bank
55 / 100
First Citizens Bank
71 / 100

Citizens Bank rates % lower than First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 157 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "Is your work environment positive or negative?".

  • Citizens Bank
  • First Citizens Bank71

Sentiment Culture Ratings vs First Citizens Bank

Citizens Bank
33 / 100
First Citizens Bank
72 / 100

Citizens Bank rates % lower than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 232 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What do you like best about your company?".

  • Citizens Bank
  • First Citizens Bank72

See how First Citizens Bank compares to its competitors