First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 116

TOTAL RATINGS: 1013

PNC Claimed Company

EMPLOYEE PARTICIPANTS: 1100

TOTAL RATINGS: 8904

First Citizens Bank vs PNC

Compare First Citizens Bank versus PNC for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 116 employees and customers of First Citizens Bank and 1100 employees and customers of PNC.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

PNC

PNC's brand is ranked #693 in the list of Global Top 1000 Brands, as rated by customers of PNC. Their current market cap is $74.38B.

2.8/5

Product Quality

3.1/5

2.9/5

Pricing

3/5

2.7/5

Customer Service

3.1/5

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

NPS Score

44%	Promoters
14%	Passive
42%	Detractors

Net Promoter Score
Winner by 15

See how First Citizens Bank compares to its competitors

See how PNC compares to its competitors

Citizens Financial Group

Working at First Citizens Bank vs Working at PNC

78 / 100

CEO Rating
Winner by 7%

William Demchak

71 / 100

CEO Rating

First Citizens Bank

First Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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PNC

Employees at PNC rate their CEO, William Demchak, 71/100. This score is 7% lower than the scores of First Citizens Bank's CEO, Frank Holding, Jr.. Employees in the Sales and IT departments rate William Demchak the highest.

CEO Score 78

CEO Score

CEO Score 71

Overall Culture 76

Overall Culture

Overall Culture 68

eNPS

Gender Score 88

Gender Score

Gender Score 67

Diversity Score 83

Diversity Score

Diversity Score 63

Perk And Benefits 83

Perk And Benefits

Perk And Benefits 71

Professional Dev. 72

Professional Dev.

Professional Dev. 57

Overall Culture at First Citizens Bank vs PNC

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a 76/100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

/ 100

PNC

Employees at PNC rate their Overall Culture a /100, with IT and Sales as the two departments that rate their experience the highest.

First Citizens Bank
PNC68

Employee Net Promoter Score at First Citizens Bank vs PNC

eNPS

First Citizens Bank

46 Promoters 49%

15 Passives 16%

33 Detractors 35%

Employee Net Promoter Score
Winner by 13%

eNPS

PNC

341 Promoters 39%

195 Passives 23%

327 Detractors 38%

First Citizens Bank
PNC1

Gender Score at First Citizens Bank vs PNC

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a 88/100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 21%

/ 100

PNC

Employees at PNC rate their Gender Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

First Citizens Bank
PNC67

Diversity Score at First Citizens Bank vs PNC

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a 83/100.

Diversity Score
Winner by 20%

/ 100

PNC

Employees at PNC rate their Diversity Score a /100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

First Citizens Bank
PNC63

Perk and Benefits Score at First Citizens Bank vs PNC

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a 83/100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 12%

/ 100

PNC

Employees at PNC rate their Perk and Benefits Score a /100, with Customer Success and Sales as the two departments that rate their experience the highest.

First Citizens Bank
PNC71

Professional Development Score at First Citizens Bank vs PNC

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a 72/100.

Professional Development Score
Winner by 15%

/ 100

PNC

Employees at PNC rate their Professional Development Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

First Citizens Bank
PNC57

Leadership Culture Ratings vs PNC

First Citizens Bank

80 / 100

Leadership Culture Ratings vs PNC
Winner by 10%

PNC

70 / 100

First Citizens Bank rates % higher than PNC on Leadership Culture Ratings vs PNC Ratings based on looking at 2239 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "How would you rate your executive team?".

First Citizens Bank
PNC70

Compensation Culture Ratings vs PNC

First Citizens Bank

78 / 100

Compensation Culture Ratings vs PNC
Winner by 17%

PNC

61 / 100

First Citizens Bank rates % higher than PNC on Compensation Culture Ratings vs PNC Ratings based on looking at 1546 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

First Citizens Bank
PNC61

Team Culture Ratings vs PNC

First Citizens Bank

81 / 100

Team Culture Ratings vs PNC
Winner by 7%

PNC

74 / 100

First Citizens Bank rates % higher than PNC on Team Culture Ratings vs PNC Ratings based on looking at 1293 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "What are some of the best things about your team?".

First Citizens Bank
PNC74

Environment Culture Ratings vs PNC

Tied

First Citizens Bank tied with PNC on Environment Culture Ratings vs PNC Ratings based on looking at 1183 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What's the work pace at your company?".

First Citizens Bank
PNC70

Sentiment Culture Ratings vs PNC

First Citizens Bank

72 / 100

Sentiment Culture Ratings vs PNC
Winner by 4%

PNC

68 / 100

First Citizens Bank rates % higher than PNC on Sentiment Culture Ratings vs PNC Ratings based on looking at 1875 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What's going wrong and how can it be improved?".

First Citizens Bank
PNC68