Capital One Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 315

TOTAL RATINGS: 5652

First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 116

TOTAL RATINGS: 1013

Capital One vs First Citizens Bank

Compare Capital One versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 315 employees and customers of Capital One and 116 employees and customers of First Citizens Bank.

Capital One

Capital One's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Capital One. Their current market cap is $54.69B.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

2.3/5

Product Quality

2.8/5

2.1/5

Pricing

2.9/5

2/5

Customer Service

2.7/5

-41

NPS Score

24%	Promoters
11%	Passive
65%	Detractors

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

Net Promoter Score
Winner by 28

See how Capital One compares to its competitors

Working at Capital One vs Working at First Citizens Bank

80 / 100

CEO Rating
Winner by 2%

Frank Holding, Jr.

78 / 100

CEO Rating

Capital One

Capital One doesn't have enough ratings to calculate the Team Culture Ratings.

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First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 78/100. This score is 2% lower than the scores of Capital One's CEO, Richard Fairbank. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 80

CEO Score

CEO Score 78

Overall Culture 72

Overall Culture

Overall Culture 76

eNPS

Gender Score 74

Gender Score

Gender Score 88

Diversity Score 71

Diversity Score

Diversity Score 83

Perk And Benefits 85

Perk And Benefits

Perk And Benefits 83

Professional Dev. 59

Professional Dev.

Professional Dev. 72

Overall Culture at Capital One vs First Citizens Bank

/ 100

Capital One

Employees at Capital One rate their Overall Culture a 72/100, with Admin and Business Development as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

Capital One
First Citizens Bank76

Employee Net Promoter Score at Capital One vs First Citizens Bank

eNPS

Capital One

116 Promoters 48%

68 Passives 29%

56 Detractors 23%

Employee Net Promoter Score
Winner by 11%

eNPS

First Citizens Bank

46 Promoters 49%

15 Passives 16%

33 Detractors 35%

Capital One
First Citizens Bank12

Gender Score at Capital One vs First Citizens Bank

/ 100

Capital One

Employees at Capital One rate their Gender Score a 74/100, with Operations and Admin as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 14%

Capital One74
First Citizens Bank

Diversity Score at Capital One vs First Citizens Bank

/ 100

Capital One

Employees at Capital One rate their Diversity Score a 71/100, with HR and Sales as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 12%

Capital One71
First Citizens Bank

Perk and Benefits Score at Capital One vs First Citizens Bank

/ 100

Capital One

Employees at Capital One rate their Perk and Benefits Score a 85/100, with Communications and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 2%

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Capital One
First Citizens Bank84

Professional Development Score at Capital One vs First Citizens Bank

/ 100

Capital One

Employees at Capital One rate their Professional Development Score a 59/100, with Finance and IT as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

Professional Development Score
Winner by 13%

Capital One
First Citizens Bank73

Leadership Culture Ratings vs First Citizens Bank

Capital One rates % lower than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 1573 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "What do you like best about the leadership team?".

Capital One
First Citizens Bank81

Compensation Culture Ratings vs First Citizens Bank

Capital One

79 / 100

Compensation Culture Ratings vs First Citizens Bank
Winner by 1%

First Citizens Bank

78 / 100

Capital One rates % higher than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 1007 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Do you believe you're paid fairly?".

Capital One
First Citizens Bank78

Team Culture Ratings vs First Citizens Bank

Capital One rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 849 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

Capital One
First Citizens Bank82

Environment Culture Ratings vs First Citizens Bank

Capital One

71 / 100

Environment Culture Ratings vs First Citizens Bank
Winner by 1%

First Citizens Bank

70 / 100

Capital One rates % higher than First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 945 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What is most positive about the culture and environment at your company?".

Capital One
First Citizens Bank71

Sentiment Culture Ratings vs First Citizens Bank

Capital One

76 / 100

Sentiment Culture Ratings vs First Citizens Bank
Winner by 4%

First Citizens Bank

72 / 100

Capital One rates % higher than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 847 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What would you most like to see improved at your company?".

Capital One
First Citizens Bank72