Fifth Third Bank Claimed Company

EMPLOYEE PARTICIPANTS: 176

TOTAL RATINGS: 1707

First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 113

TOTAL RATINGS: 978

Fifth Third Bank vs First Citizens Bank

Compare Fifth Third Bank versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 176 employees and customers of Fifth Third Bank and 113 employees and customers of First Citizens Bank.

Fifth Third Bank

Fifth Third Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Fifth Third Bank. Their current valuation is $24.61B.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

2.5/5

Product Quality

2.8/5

2.5/5

Pricing

2.9/5

2.5/5

Customer Service

2.7/5

-29

NPS Score

31%	Promoters
9%	Passive
60%	Detractors

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

Net Promoter Score
Winner by 16

See how Fifth Third Bank compares to its competitors

Citizens Financial Group

State Bank & Trust Company

Working at Fifth Third Bank vs Working at First Citizens Bank

60 / 100

CEO Rating

Frank Holding, Jr.

79 / 100

CEO Rating
Winner by 19%

Fifth Third Bank

Fifth Third Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 79/100. This score is 19% higher than the scores of Fifth Third Bank's CEO, Greg D. Carmichael. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 60

CEO Score

CEO Score 79

Overall Culture 61

Overall Culture

Overall Culture 77

-26

eNPS

Gender Score 63

Gender Score

Gender Score 88

Diversity Score 54

Diversity Score

Diversity Score 83

Perk And Benefits 65

Perk And Benefits

Perk And Benefits 82

Professional Dev. 52

Professional Dev.

Professional Dev. 77

Overall Culture at Fifth Third Bank vs First Citizens Bank

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Overall Culture a 61/100, with Customer Success and Operations as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 16%

Fifth Third Bank
First Citizens Bank77

Employee Net Promoter Score at Fifth Third Bank vs First Citizens Bank

-26

eNPS

Fifth Third Bank

44 Promoters 31%

16 Passives 12%

79 Detractors 57%

eNPS

First Citizens Bank

45 Promoters 49%

15 Passives 17%

31 Detractors 34%

Employee Net Promoter Score
Winner by %

Fifth Third Bank
First Citizens Bank15

Gender Score at Fifth Third Bank vs First Citizens Bank

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Gender Score a 63/100, with Operations and Customer Success as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 25%

Fifth Third Bank63
First Citizens Bank

Diversity Score at Fifth Third Bank vs First Citizens Bank

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Diversity Score a 54/100, with Sales and Operations as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 29%

Fifth Third Bank54
First Citizens Bank

Perk and Benefits Score at Fifth Third Bank vs First Citizens Bank

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Perk and Benefits Score a 65/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 17%

Fifth Third Bank
First Citizens Bank83

Professional Development Score at Fifth Third Bank vs First Citizens Bank

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Professional Development Score a 52/100, with Sales as the department that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

Professional Development Score
Winner by 25%

Fifth Third Bank51
First Citizens Bank

Leadership Culture Ratings vs First Citizens Bank

Fifth Third Bank rates % lower than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 602 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "Is your company invested in your career growth?".

Fifth Third Bank
First Citizens Bank82

Compensation Culture Ratings vs First Citizens Bank

Fifth Third Bank rates % lower than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 392 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "How often do you get a raise?".

Fifth Third Bank
First Citizens Bank79

Team Culture Ratings vs First Citizens Bank

Fifth Third Bank rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 342 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What are some of the best things about your team?".

Fifth Third Bank
First Citizens Bank83

Environment Culture Ratings vs First Citizens Bank

Fifth Third Bank rates % lower than First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 342 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "Do you have a close friend at work?".

Fifth Third Bank
First Citizens Bank71

Sentiment Culture Ratings vs First Citizens Bank

Fifth Third Bank rates % lower than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 478 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What's going wrong and how can it be improved?".

Fifth Third Bank
First Citizens Bank72