First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 116

TOTAL RATINGS: 1013

Truist

EMPLOYEE PARTICIPANTS: 185

TOTAL RATINGS: 1601

First Citizens Bank vs Truist

Compare First Citizens Bank versus Truist for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 116 employees and customers of First Citizens Bank and 185 employees and customers of Truist.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

Truist

Truist's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Truist.

2.8/5

Product Quality

2.3/5

2.9/5

Pricing

2.3/5

2.7/5

Customer Service

2.3/5

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

Net Promoter Score
Winner by 23

-36

NPS Score

24%	Promoters
16%	Passive
60%	Detractors

See how First Citizens Bank compares to its competitors

Working at First Citizens Bank vs Working at Truist

78 / 100

CEO Rating
Winner by 22%

Kelly King

56 / 100

CEO Rating

First Citizens Bank

First Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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Truist

Employees at Truist rate their CEO, Kelly King, 56/100. This score is 22% lower than the scores of First Citizens Bank's CEO, Frank Holding, Jr..

CEO Score 78

CEO Score

CEO Score 56

Overall Culture 76

Overall Culture

Overall Culture 58

eNPS

-34

Gender Score 88

Gender Score

Gender Score 73

Diversity Score 83

Diversity Score

Diversity Score N/A

Perk And Benefits 83

Perk And Benefits

Perk And Benefits 73

Professional Dev. 72

Professional Dev.

Professional Dev. 61

Overall Culture at First Citizens Bank vs Truist

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a 76/100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 18%

/ 100

Truist

Employees at Truist rate their Overall Culture a /100.

First Citizens Bank
Truist58

Employee Net Promoter Score at First Citizens Bank vs Truist

eNPS

First Citizens Bank

46 Promoters 49%

15 Passives 16%

33 Detractors 35%

Employee Net Promoter Score
Winner by 48%

-34

eNPS

Truist

41 Promoters 26%

21 Passives 14%

93 Detractors 60%

First Citizens Bank
Truist-34

Gender Score at First Citizens Bank vs Truist

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a 88/100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 15%

/ 100

Truist

Employees at Truist rate their Gender Score a /100.

First Citizens Bank89
Truist

Diversity Score at First Citizens Bank vs Truist

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a 83/100.

Diversity Score
Winner

/ 100

Truist

Truist doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

First Citizens Bank84

Perk and Benefits Score at First Citizens Bank vs Truist

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a 83/100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 10%

/ 100

Truist

Employees at Truist rate their Perk and Benefits Score a /100.

First Citizens Bank84
Truist

Professional Development Score at First Citizens Bank vs Truist

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a 72/100.

Professional Development Score
Winner by 11%

/ 100

Truist

Employees at Truist rate their Professional Development Score a /100.

First Citizens Bank73
Truist

Leadership Culture Ratings vs Truist

First Citizens Bank

80 / 100

Leadership Culture Ratings vs Truist
Winner by 21%

Truist

59 / 100

First Citizens Bank rates % higher than Truist on Leadership Culture Ratings vs Truist Ratings based on looking at 589 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "How would you rate your manager?".

First Citizens Bank
Truist59

Compensation Culture Ratings vs Truist

First Citizens Bank

78 / 100

Compensation Culture Ratings vs Truist
Winner by 14%

Truist

64 / 100

First Citizens Bank rates % higher than Truist on Compensation Culture Ratings vs Truist Ratings based on looking at 381 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Are you satisfied with your stock/equity compensation?".

First Citizens Bank78
Truist

Team Culture Ratings vs Truist

First Citizens Bank

81 / 100

Team Culture Ratings vs Truist
Winner by 21%

Truist

60 / 100

First Citizens Bank rates % higher than Truist on Team Culture Ratings vs Truist Ratings based on looking at 340 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

First Citizens Bank82
Truist

Environment Culture Ratings vs Truist

First Citizens Bank

70 / 100

Environment Culture Ratings vs Truist
Winner by 8%

Truist

62 / 100

First Citizens Bank rates % higher than Truist on Environment Culture Ratings vs Truist Ratings based on looking at 322 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "On average, how many hours do you work a day?".

First Citizens Bank71
Truist

Sentiment Culture Ratings vs Truist

First Citizens Bank

72 / 100

Sentiment Culture Ratings vs Truist
Winner by 23%

Truist

49 / 100

First Citizens Bank rates % higher than Truist on Sentiment Culture Ratings vs Truist Ratings based on looking at 488 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "How do your customers perceive your company?".

First Citizens Bank
Truist49