EMPLOYEE PARTICIPANTS: 148

TOTAL RATINGS: 1065

EMPLOYEE PARTICIPANTS: 7

TOTAL RATINGS: 88

Costa Coffee vs Greggs

Compare Costa Coffee versus Greggs for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 148 employees and customers of Costa Coffee and 7 employees and customers of Greggs.

Costa Coffee

Costa Coffee's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Costa Coffee.

Greggs

Greggs's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Greggs.

4/5

Product Quality

4.1/5

3.7/5

Pricing

3.9/5

Customer Service

4/5

NPS Score

60%	Promoters
9%	Passive
31%	Detractors

NPS Score

62%	Promoters
16%	Passive
22%	Detractors

Net Promoter Score
Winner by 11

See how Costa Coffee compares to its competitors

Starbucks

Dunkin'

See how Greggs compares to its competitors

Working at Costa Coffee vs Working at Greggs

47 / 100

CEO Rating

Roger Whiteside

74 / 100

CEO Rating
Winner by 27%

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Greggs

Employees at Greggs rate their CEO, Roger Whiteside, 74/100. This score is 27% higher than the scores of Costa Coffee's CEO.

CEO Score 47

CEO Score

CEO Score 74

Overall Culture 53

Overall Culture

Overall Culture 73

-54

eNPS

-14

Gender Score 51

Gender Score

Gender Score N/A

Diversity Score N/A

Diversity Score

Diversity Score N/A

Perk And Benefits 48

Perk And Benefits

Perk And Benefits 73

Professional Dev. N/A

Professional Dev.

Professional Dev. N/A

Overall Culture at Costa Coffee vs Greggs

/ 100

Costa Coffee

Employees at Costa Coffee rate their Overall Culture a 53/100, with Sales as the department that rate their experience the highest.

/ 100

Greggs

Employees at Greggs rate their Overall Culture a /100.

Overall Culture
Winner by 20%

Costa Coffee53
Greggs

Employee Net Promoter Score at Costa Coffee vs Greggs

-54

eNPS

Costa Coffee

20 Promoters 16%

16 Passives 14%

86 Detractors 70%

-14

eNPS

Greggs

3 Promoters 43%

0 Passives 0%

4 Detractors 57%

Employee Net Promoter Score
Winner by %

Costa Coffee-54
Greggs

Gender Score at Costa Coffee vs Greggs

/ 100

Costa Coffee

Employees at Costa Coffee rate their Gender Score a 51/100, with Sales as the department that rate their experience the highest.

Gender Score
Winner

/ 100

Greggs

Greggs doesn't have enough ratings to calculate Gender Score ratings.

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Costa Coffee50

Diversity Score at Costa Coffee vs Greggs

Not enough ratings

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Greggs

Greggs doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Perk and Benefits Score at Costa Coffee vs Greggs

/ 100

Costa Coffee

Employees at Costa Coffee rate their Perk and Benefits Score a 48/100.

/ 100

Greggs

Employees at Greggs rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 25%

Costa Coffee47
Greggs

Professional Development Score at Costa Coffee vs Greggs

Not enough ratings

Costa Coffee

Costa Coffee doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Greggs

Greggs doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Leadership Culture Ratings vs Greggs

Costa Coffee rates % lower than Greggs on Leadership Culture Ratings vs Greggs Ratings based on looking at 261 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "How would you rate your CEO?".

Costa Coffee48
Greggs

Compensation Culture Ratings vs Greggs

Costa Coffee rates % lower than Greggs on Compensation Culture Ratings vs Greggs Ratings based on looking at 175 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "How often do you get a raise?".

Costa Coffee53
Greggs

Team Culture Ratings vs Greggs

Costa Coffee rates % lower than Greggs on Team Culture Ratings vs Greggs Ratings based on looking at 143 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Does Your Boss Hurt Your Company Culture?".

Costa Coffee59
Greggs

Environment Culture Ratings vs Greggs

Costa Coffee rates % lower than Greggs on Environment Culture Ratings vs Greggs Ratings based on looking at 133 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "On average, how many hours do you work a day?".

Costa Coffee64
Greggs

Sentiment Culture Ratings vs Greggs

Costa Coffee rates % lower than Greggs on Sentiment Culture Ratings vs Greggs Ratings based on looking at 237 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What's going wrong and how can it be improved?".

Costa Coffee47
Greggs