Help Scout Claimed Company

EMPLOYEE PARTICIPANTS: 39

TOTAL RATINGS: 652

NOW

EMPLOYEE PARTICIPANTS: 8

TOTAL RATINGS: 168

Help Scout vs NOW

Compare Help Scout versus NOW for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 39 employees and customers of Help Scout and 8 employees and customers of NOW.

Help Scout

Help Scout's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Help Scout.

NOW

NOW's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of NOW.

4.4/5

Product Quality

N/A

4.5/5

Pricing

N/A

4.3/5

Customer Service

N/A

NPS Score

72%	Promoters
10%	Passive
18%	Detractors

Net Promoter Score
Winner by 54

N/A

NPS Score

0%	Promoters
0%	Passive
0%	Detractors

See how Help Scout compares to its competitors

See how NOW compares to its competitors

Apropose

Snow Software

Homeshift

Working at Help Scout vs Working at NOW

88 / 100

CEO Rating
Winner by 24%

64 / 100

CEO Rating

Help Scout

Help Scout doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

NOW

Employees at NOW rate their CEO, , 64/100. This score is 24% lower than the scores of Help Scout's CEO, Nick Francis.

CEO Score 88

CEO Score

CEO Score 64

Overall Culture 88

Overall Culture

Overall Culture 62

eNPS

-13

Gender Score 92

Gender Score

Gender Score N/A

Diversity Score 89

Diversity Score

Diversity Score N/A

Perk And Benefits 95

Perk And Benefits

Perk And Benefits 68

Professional Dev. 78

Professional Dev.

Professional Dev. 63

Overall Culture at Help Scout vs NOW

/ 100

Help Scout

Employees at Help Scout rate their Overall Culture a 88/100, with Engineering as the department that rate their experience the highest.

Overall Culture
Winner by 26%

/ 100

NOW

Employees at NOW rate their Overall Culture a /100.

Help Scout88
NOW

Employee Net Promoter Score at Help Scout vs NOW

eNPS

Help Scout

31 Promoters 84%

2 Passives 5%

4 Detractors 11%

Employee Net Promoter Score
Winner by 86%

-13

eNPS

NOW

3 Promoters 37%

1 Passives 13%

4 Detractors 50%

Help Scout72
NOW

Gender Score at Help Scout vs NOW

/ 100

Help Scout

Employees at Help Scout rate their Gender Score a 92/100.

Gender Score
Winner

/ 100

NOW

NOW doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Help Scout93

Diversity Score at Help Scout vs NOW

/ 100

Help Scout

Employees at Help Scout rate their Diversity Score a 89/100.

Diversity Score
Winner

/ 100

NOW

NOW doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Help Scout90

Perk and Benefits Score at Help Scout vs NOW

/ 100

Help Scout

Employees at Help Scout rate their Perk and Benefits Score a 95/100, with Engineering as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 27%

/ 100

NOW

Employees at NOW rate their Perk and Benefits Score a /100.

Help Scout97
NOW

Professional Development Score at Help Scout vs NOW

/ 100

Help Scout

Employees at Help Scout rate their Professional Development Score a 78/100, with Engineering as the department that rate their experience the highest.

Professional Development Score
Winner by 15%

/ 100

NOW

Employees at NOW rate their Professional Development Score a /100.

Help Scout80
NOW

Leadership Culture Ratings vs NOW

Help Scout

89 / 100

Leadership Culture Ratings vs NOW
Winner by 33%

NOW

56 / 100

Help Scout rates % higher than NOW on Leadership Culture Ratings vs NOW Ratings based on looking at 184 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of your CEOs management style?" and "Is your company invested in your career growth?".

Help Scout89
NOW

Compensation Culture Ratings vs NOW

Help Scout

87 / 100

Compensation Culture Ratings vs NOW
Winner by 27%

NOW

60 / 100

Help Scout rates % higher than NOW on Compensation Culture Ratings vs NOW Ratings based on looking at 132 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Help Scout88
NOW

Team Culture Ratings vs NOW

Help Scout

94 / 100

Team Culture Ratings vs NOW
Winner by 26%

NOW

68 / 100

Help Scout rates % higher than NOW on Team Culture Ratings vs NOW Ratings based on looking at 126 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Are your company's meetings effective?".

Help Scout94
NOW

Environment Culture Ratings vs NOW

Help Scout

83 / 100

Environment Culture Ratings vs NOW
Winner by 10%

NOW

73 / 100

Help Scout rates % higher than NOW on Environment Culture Ratings vs NOW Ratings based on looking at 137 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What needs to change to make the company culture better?".

Help Scout84
NOW

Sentiment Culture Ratings vs NOW

Help Scout

91 / 100

Sentiment Culture Ratings vs NOW
Winner by 29%

NOW

62 / 100

Help Scout rates % higher than NOW on Sentiment Culture Ratings vs NOW Ratings based on looking at 126 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "What makes you most happy at work?".

Help Scout92
NOW