Hilton – As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business. | Comparably

Hilton – As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.

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Hilton Angeforderte Firma
Hilton Worldwide, a hospitality company, owns luxury and full-service hotels and resorts, extended-stay suites, and focused-service hotels. Weiterlesen
MITARBEITER
TEILNEHMER
2063
GESAMT
BEWERTUNGEN
14543
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As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.

Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?

I wish I could think of something.

Was läuft falsch und wie kann es verbessert werden?

Fix the technology and many of the current problems will disappear.

Was braucht das Führungsteam, um besser zu werden?

Stop forcing reservations to forward calls to Hilton Grand Vacations. Timeshares are a rip off and we should not be sending trusting customers to the slaughter.

Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?

The company needs to hire technical people to answer tech questions about the Hilton Honor's App. Reservation agents aren't paid enough to do this job. We're too busy trying to figure out how to make the reservation system work.

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