State Farm Insurance – Customer focus instead of inward focus. | Comparably

State Farm Insurance – Customer focus instead of inward focus.

State Farm Insurance Angeforderte Firma
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are passionate and driven to create possibilities, and we’re serious about being here to help life go right™ for customers by providing solutions for all of life’s moments. Weiterlesen
MITARBEITER
TEILNEHMER
1560
GESAMT
BEWERTUNGEN
17887
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Customer focus instead of inward focus.

Was braucht das Führungsteam, um besser zu werden?

Listen to the people in the field (Agency Force). Bloomington has no clue what goes on in the marketplace.

Was läuft falsch und wie kann es verbessert werden?

Lack of competitiveness. Lack of customer focus. Too many layers of "Management": about 13 to be precise, which is 7 too many.

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