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Customer focus instead of inward focus.
Was braucht das Führungsteam, um besser zu werden?
Listen to the people in the field (Agency Force). Bloomington has no clue what goes on in the marketplace.
Was läuft falsch und wie kann es verbessert werden?
Lack of competitiveness. Lack of customer focus. Too many layers of "Management": about 13 to be precise, which is 7 too many.
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