State Farm Insurance CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They actually CARE about their employees and build real relationships with us. They understand that life events happen and always try to help us find solutions to our problems.
Review from Customer Support Dept
Cool people! they are great to be around!
Review from Customer Support Dept
The management team is pretty supportive!
Review from Customer Support Dept
Innovation and creative work space. Employee centered
Review from Customer Support Dept
The listen and are always available to help
Review from Customer Support Dept
What does the leadership team need to get better at?
Training new employees. Not micro-managing.
Review from Customer Support Dept
they need to reinstate the concepts in the company that made it successful for over 90 years when it was operated by family members of the Founder. ever since the last family member stepped down and they brought a corporate person in, the culture has significantly become worse. employees R assets!
Review from Customer Support Dept
Give employees doing the work more input regarding changes or ideas, since we are the ones doing the work daily.
Review from Customer Support Dept
The CEO has run the company into the ground. It has gone so far away from what the company was built on.
Review from Customer Support Dept
Doing what is right for the customer and the employee they keep saying that they are but they truly don't understand what that means
Review from Customer Support Dept
What is the best part about your compensation package?
The yearly bonus and 401k Match
Review from Customer Support Dept
Paid well and great pTO days !
Review from Customer Support Dept
The benefits package has great health insurance and dental insurance options to choose from.
Review from Customer Support Dept
Competitive pay for my position
Review from Customer Support Dept
Annual performance bonus for metrics
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Too much work not enough pay
Review from Customer Support Dept
Paid life or medical insurance
Review from Customer Support Dept
they advertise work/life balance & bully you for using the benefits. this is one of the reasons they say we get paid less; yet we're bullied for using it so we should be paid more. they routinely harrass those on FMLA in right to work states & terminate them in order to retain employees with tenure.
Review from Customer Support Dept
Lack of benefits make it hard to feel appreciated
Review from Customer Support Dept
The benefits package needs to be more comprehensive and it would be nice if SF employees received discounted insurance.
Review from Customer Support Dept
What are some of the best things about your team?
We work very well together
Review from Customer Support Dept
I learn new information on a daily basis in my huddles and through emails.
Review from Customer Support Dept
They actually listen to our opinions
Review from Customer Support Dept
We get to know each other personally!
Review from Customer Support Dept
The team is helpful and distributes the work in a fair process.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Agent should treat each other fairly instead of showing favoritism
Review from Customer Support Dept
attitude is a reflection of leadership.& from the top down they only care about checking things off on their lists. No one actually cares about company culture including the CEO.He doesnt care how the micromanaging even bathroom breaks mentally & physically effects employees. and is much like USSR
Review from Customer Support Dept
Better communication between different teams in same department
Review from Customer Support Dept
No complaints; not everyone is perfect but the majority that I have encountered are great
Review from Customer Support Dept
It's a call center environment, it's not exactly a team-based environment
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I like the coaching moments from my TM which helps me understand why the way we do our claims.
Review from Customer Support Dept
The supervisors and coworkers are always there to help
Review from Customer Support Dept
The nice people around it!
Review from Customer Support Dept
This is a fast paced company who is setting the trends to lead other insurance companies.
Review from Customer Support Dept
Lots of things for the employees within the workplace
Review from Customer Support Dept
What needs to change to make the company culture better?
Better choice of who they allow to be agents.
Review from Customer Support Dept
Agent should treat all employees equally
Review from Customer Support Dept
Dont freeze jobs. Your holding good people back
Review from Customer Support Dept
Morale is very low and the managers do not care
Review from Customer Support Dept
Updating our software and infrastructure
Review from Customer Support Dept
What did you like most about the interview process?
It was not stressful and the interviewer was very patient and asked good questions and was very friendly and I was offered the job on the spot and an offer letter.
Review from Customer Support Dept
That it was over the phone and I received my job offer immediately
Review from Customer Support Dept
Quick and Easy and efficient!
Review from Customer Support Dept
The interviewing process helps you gain experience in answering many different types of questions.
Review from Customer Support Dept
It was fair, and not intimidating
Review from Customer Support Dept
What would you improve about your company's interview process?
Each interview process is different for different people
Review from Customer Support Dept
What makes you most happy at work?
Delivering excellent customer service and making sure our customers understand their policy and options for their vehicles and home.
Review from Customer Support Dept
Spending time with my coworkers and leadership and knowing I’m assis
Review from Customer Support Dept
Seeing smiles on people faces!
Review from Customer Support Dept
The environment and relationships in the work team make going to work a positive experience.
Review from Customer Support Dept
I have place to go on breaks within the campus. This creates comraderie among employees
Review from Customer Support Dept
What's going wrong and how can it be improved?
Agent needs to retire and a younger agent needs to take his place
Review from Customer Support Dept
Recent organizational changes hinder our ability to properly service our customers. There is far too much focus on metrics and handling things quickly. Service to customers is no longer personal, and we have largely lost sight of what customers expect in exchange for paying our higher premiums.
Review from Customer Support Dept
see aforementioned. if you're offered a job outside of a local agents office then run.. agents are more independent
Review from Customer Support Dept
Lack of benefits and micromanaging supervisor
Review from Customer Support Dept
My department needs to be properly staffed.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of State Farm Insurance yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of State Farm Insurance yet.
Be the first to contribute a review.