State Farm Insurance Operations Department Employee Reviews
Briefly describe your overall experience at your company
I have been with the Company for 33 years so I obviously like working for them.
Review from Operations Dept
State Farm is a great company to work for. Leadership is great, as well as benefits
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What do you like best about the leadership team?
The open door policy that is maintained and ease of being able to have a sit down conversation if needed
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They are fair and want to make a difference.
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The people I work directly with are the reason I stay.
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Transparency in the company’s direction
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Leadership should be held at a higher standard
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What does the leadership team need to get better at?
Roadside service financials. Dangerous calls at times for way too little.
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Take time to get to know me and my work habits.
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Running the company the way the founder ran it. In addition, they need to learn to focus on their employees, aka resources vs the bottom dollar.
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They are unclear in the difference between “managing?
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Listening to customers and employees
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What is the best part about your compensation package?
Pension plan is offered except for new hires.
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With a net worth of $128 billion, the best part of the package is that its secure. Even the current mismanagement can’t screw it
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Health insurance for my family
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Health benefits and company 401k match
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Cheap benefits and insurance discounts.
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Why do you feel undervalued and what would make you feel better about your compensation?
Im paying out of pocket to give your customers good service. Where the hell is that "good neighbor bull"
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I feel like State Farm under pays for the industry and I should be compensated more for the work I do
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Our company is making record profits, but its not being seen in employee compensation. It would be fair if profits we shared appropriately with the people that do the real work.
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I have worked for this company for 34 years, and have never been treated so poorly in my whole career until they decided to bring in new management, they have no idea of how to manage people.
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For what we do and he technical expertise required, our pay is below the competitors.
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What are some of the best things about your team?
The willingness to teach others
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Their talent, drive and common goals of being successful in what we do.
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Smart, nice people, always willing to help
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Positive attitudes of everyone make it easy to get our jobs done and be with each other daily at work
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Nice people, and will always help
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What do your coworkers need to improve and how could you work together better?
Be mindful if your roadside providers. Adapt financials to fuel increases, gross vehicle weights, danger rating(highway calls etc)
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Experience. But they’ll never get it because they’re not allowed to stretch and grow. Within two years working as part of The Borg, they’re burned out and looking for greener pastures
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Coworkers are fine. 2nd line leadership and above is the problem.
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My co-workers are actually one of the best things about my job.
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People need to grow up. They let petty things interfere in a professional environment.
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What is most positive about the culture and environment at your company?
As a long time employee, I have experienced tremendous cultural and environmental changes within the organization. That has helped me to embrace change and realize that it is critically important for us to remain competitive and relevant in the market place.
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Working virtually makes it hard to have relationships
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Always a spirit of helping others
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The brand still holds some value and it’s easy to find a job with another company when they see S
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It's simply a happy and comfortable place to work. Pay is great, benefits are great
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What needs to change to make the company culture better?
Live up to what you preach as a company. Treat employees/contractors and customers fair
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Leadership at the top. He drives much of the negativity and it is copied by those below him.
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Get rid of the management they brought in to make all of these wonderful changes
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Treat the employee fairly and support our work/life balance! Currently zero in our department!
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Care about your employees again. Give us back our lives. We work harder when we like where we work, allow us to flex time again. Stop making us work so much overtime. We are burned out and the more we are burned out the less effective.
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What did you like most about the interview process?
Over the years, management has taken a much lesser role in interviewing new employees and promotional interviews.
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They gave an online test
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Phone interviews are inadequate for identifying quality personnel but very cheap. However, the churning of employees is very costly but no one cares. Customers bear the brunt of it. Paying top dollar for bottom dollar service is not a sustainable business model.
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Multiple managers participated and I was permitted to ask questions
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They asked straight forward questions
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What would you improve about your company's interview process?
There aren't any Interviews reviews of State Farm Insurance yet.
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What makes you most happy at work?
Although to a much greater extent, I can still see the results of my labor. I am expected to be accountable to the organization and myself.
Review from Operations Dept
Monday through Friday schedule and being able to work from home. PTO is good
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When I don’t have pressure to get “ numbers”. When I can give good customer service. When I get time to get all my tasks completed for the day.
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Because I enjoy being there and that makes every day easier
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When I am not taking calls
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What's going wrong and how can it be improved?
Our CEO has lost his mind, and no one seems to be giving him the tough love he needs.
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We are stuck in the Stone Age in terms of technology-they should update all systems since we are #1. There is severely lacking diversity and in leadership roles-hire BIPOC into leadership. The sole focus is on metrics-focus not only on numbers but the actual work and your actual employees.
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It's clear that at least in claims there are not enough employees to process the work. Additionally, internal systems and processes are in dire need of modernization and review.
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Company is too focus on metrics and saving money by consolidating offices when in reality it's destorying the company culture and experienced people are leaving SF.
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A focus on developing and encouraging true leadership from leaders over just getting a result or being made to fire people for questionable reasons.
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What do you like best about your company?
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What would you most like to see improved at your company?
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