
Efficient but could be expanded to access cultural fit
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Personnel tried to do a good job and support customers
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Little interaction except for office manager. Office manager was very unorganized
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Was more interested in learning tax prep and not as concerned about compensation
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Need to rethink sales and marketing strategy and expand services. Efficiency could be greatly improved through technology. Need to do that for future as AI is implemented greatly effecting efficiency and pricing. Online threats are coming to industry.
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