Jackson Hewitt CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
That we all work as a team.
Review from Customer Support Dept
Attentive, involved, helpful and supportive
Review from Customer Support Dept
What does the leadership team need to get better at?
Employee relations and proper communication about training.
Review from Customer Support Dept
Have a more hands-on, physical presence.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Jackson Hewitt yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
I would feel better if I was compensated correctly and also was able to have a stronger yearly status instead of seasonal status.
Review from Customer Support Dept
If my boss would acknowledge our hard work.
Review from Customer Support Dept
No benefits and rarely raises are given
Review from Customer Support Dept
No time off
Review from Customer Support Dept
What are some of the best things about your team?
We work good together and efficiently.
Review from Customer Support Dept
Helpful and available throughout the year
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
We could work better if we were able to work and communicated respectfully to each other.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I really struggle to think of something that is positive.
Review from Customer Support Dept
My manager and her positive attitude.
Review from Customer Support Dept
Support and willingness to help at any time
Review from Customer Support Dept
What needs to change to make the company culture better?
Respect for others and their work quality
Review from Customer Support Dept
What did you like most about the interview process?
It was productive use of time on the phone.
Review from Customer Support Dept
The fact I was interviewed by the franchise owner.
Review from Customer Support Dept
Being able to ask as many questions as possible.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Doing my job to the most knowledgeable way.
Review from Customer Support Dept
Interaction with my customers and colleagues.
Review from Customer Support Dept
I enjoy the people contact and being able to help.
Review from Customer Support Dept
Working with the clients. Finding savings and credits for their benefit.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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