Percepta Empresa Reclamada
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. leer más
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It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
We're always having different things to encourage participation
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¿Qué es lo que más te gusta de tu equipo directivo?
Leadership is readily accessible and available to speak with
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¿Qué es lo que te hace más feliz en el trabajo?
The time I have available to actually focus on my customers.
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