
It would be easier to ask "what's going right?" and that answer would be "we're making money". Other than that, it's a very disjointed company and there's no clear direction, which leads to low or no motivation.
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Salary. As a manager, it is helpful to know my team is paid at or above market rate and it's not a conversation I need to have in my weekly 1:1s. Fair compensation also helps not distract from the task(s) at hand.
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Communication. It's pretty disturbing to send an email knowing there's only a 50/50 chance someone is going to respond. In some cases (and with some people, particularly at the executive level), the chances of getting a response are 25% at the best of times and more consistently 5-10%.
Revisión
Well, having one for starters. This company has the least amount of culture at any I've been exposed to (5+ startups in the past decade). Core values are a good start. Take those into hiring practices. Then the right people with the right values can help instill culture organically.
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Communication. It is obscenely difficult to understand what direction the company is going and where we're supposedly headed. The quarterly all-hands meetings are more like a presentation to the board and don't do much to inform the masses of what's going on besides as an update on the bottom line.
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