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Farmers Insurance Compagnie réclamée
Farmers provides home, auto, commercial and life insurances and financial services. Lire la suite
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I would sincerely advise you take your skills where a company truly stand by their core values. Farmers selection of leadership should be reconstructed. The leadership team cares more about metrics, then an employee that cares more about providing exceptional customer service.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Some of the teammates. The way we try to be of support for one another even when facing multiple work related stress, and provided no support from leadership. Some of us are closer than family.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Knowledge and training. I believe in order to run a large corporation the right leadership team should be put in place, and should be reprimanded when they do not take accountability for their lack of leadership and what it stands for.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Customer Care Reps are in the frontline of fire enduring and forced to be verbally abused that causes stress and anxiety, I believe we should be compensated for that, and be heard when it comes to complaining about the leadership team.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
The biggest issues are billing and system issues. If the right management team was put in place, to be supportive, take accountability for their failures, listen to the concerns and grievances of their employees it would build moral. Care more about your people over metrics.
Qu’avez-vous le plus aimé du procédé d’entretien?
The interview process was at the time in my belief made me feel like this would be the best company to build a career. Your asked question about your customer service background, and asked to give examples of customer interactions and how would you handle difficult customers.
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