Farmers Insurance CS Rep Employee Reviews
Briefly describe your overall experience at your company
It has been great, with recent changes to return to office it thay maychange
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What do you like best about the leadership team?
They communicate, assist, and go all in when you need them.
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They are growing every day to be the best.
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Positive environment and great culture
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They are all open to hiring people with little to no experience which is rare in insurance
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They are very present in the office and work well with the employees.
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What does the leadership team need to get better at?
Our new CEO has proven that he does not care about his employees, he only cares about money. He is forcing the vast majority to go back to office buildings 3 days a week, when most people do not want this move. He does not care what the majority say, only his edict over our lives!
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The leadership is jaded. I was not paid properly for the job I was doing. Leadership is inconsistent. After training, my team leader stood by while I was asking for her support, and said I was not a good fit. New shift = new lead 18 months was great; reassigned to a new team & 8 months later I quit.
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More concerned about pushing employees to the point of breaking down from overwhelming stress instead of hiring the amount of people needed to handle the claims. They pretty typically have a class in training but it's terrible training and half of them quit once they're put on live claims
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Communication skills need alot of work
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The leadership team, including CEO Raul Vargas, does not care about their employees. One of the best companies I've worked for (so I thought) has quickly turned into a company I do not trust with ANYTHING they tell us anymore.
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What is the best part about your compensation package?
The 401 k matching program is amazing
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There are a variety of health care plans available.
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The flex spending for medical, however, they require receipts for everything. I hate that part, my husband never has to provide receipts for his, he works for another company.
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That they set aside money for my retirement.
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Good bonuses available if you work hard to earn them.
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Why do you feel undervalued and what would make you feel better about your compensation?
I wish we were offered beneifit as this is another expense for my family
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They expect ALOT from people
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Terrible supervisors in Ca Bay Area make it not worth working here
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What are some of the best things about your team?
My coworkers are amazing. We collaborate multiple times a day and everyone supports everyone else. We work together and we are successful.
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Everyone is down to earth and friendly.
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We work together. And get more done as a team.
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Caring and corporation to help the clients
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My team is collaborative, creative and supportive
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What do your coworkers need to improve and how could you work together better?
The last team, there was a lack of communication. As though we were not allowed to ask questions, or confirm a course of action with another co-worker. Team lead controlled everything, and never gave good remarks, Constant criticism.
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Patience and understanding goes a long way
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What is most positive about the culture and environment at your company?
There is little positivity to talk about since the new CEO took over Farmers. Very disgusted with the way he has treated his employees.
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They excel at employee engagement while we work remotely.
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We talk things out. And help as a team get the answer.
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Co-workers are the only positive thing
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Ethics and values are high
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What needs to change to make the company culture better?
Actually listen to your employees. Take action from the survey you require us to complete but do absolutely nothing about. You love to hear praise, but do absolutely nothing to make this company a good company to work for.
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Again, communication, patience and understanding
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Managers need to learn how to help not threaten
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What did you like most about the interview process?
You have an opportunity to sell yourself.
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They brought in people from different areas of the company and you could ask questions.
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I had two interview, one was a call from the recruiter, next was at the office with two people: one being a CSLD and the other being a supervisor.
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They were prepared to ask the most pinpointed questions.
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They are always willl to train you if needed
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What would you improve about your company's interview process?
Stop with the questions. Words words
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Give a realistic job description and how it will devastate your mindset after a couple months
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What makes you most happy at work?
The feeling that I have made a difference.
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Working from home. And getting updates on how to do our job better and faster.
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The internal environment and company culture
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My coworkers and great customers
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We have a relaxed atmosphere
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What's going wrong and how can it be improved?
New CEO, Raul Vargas, is a selfish person who came into the company with one thing in mind and that's himself. He doesn't care about his employees, as that has been very prevalent recently. He does not care about anyone's opinion, input, or situation. Very disappointed
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I was literally sick before clocking in, as the stress and managing applications - transitioning from one application to the next was difficult, and had to make excuses as to why the system was slow.
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Very strained work environment and overworked employees.
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Bad insurance policies and horrible managers-I am looking for another job and will quit asap
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What do you like best about your company?
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What would you most like to see improved at your company?
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