Farmers Insurance Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
They do what's best for the company regardless of perception or pressure.
Review from Operations Dept
Do a good job of sharing the strategic vision.
Review from Operations Dept
Clear, concise leadership through the pandemic
Review from Operations Dept
The leadership team at Farmers is outstanding! They actually care about the rank and file employees, it is not just lip service. They are transparent and approachable.
Review from Operations Dept
They seem to value hard work and dedication.
Review from Operations Dept
What does the leadership team need to get better at?
Keep promise to allow remote work.
Review from Operations Dept
taking constructive criticsim. valuing their employees, listening to employees wants/needs, changed terms and conditions of employees roles/job description to better fit the company and in turn hurting thousands of employees in the middle of what feels like a recession. pay for employees os terrible
Review from Operations Dept
Where to even start. Twenty-two years with this company, and I have never felt more unheard of and unimportant. Last week the company announced going back into the office, after promising this would never happen. After 500+ employees voiced concerns, we were basically told "too bad."
Review from Operations Dept
This CEO has completely lost our trust when he went back on the company's decision to designate certain employees as remote/virtual. We are now being called to work from an office 3x wk even if we were not office employees before covid. The trust is broken and many employees will leave
Review from Operations Dept
Listening to its Agents... Communication is awful, technology is worse. Leadership is non existent, mid level is non existent, Agents leaving every single day
Review from Operations Dept
What is the best part about your compensation package?
Salary is competitive for the marketplace.
Review from Operations Dept
I have a partially grandfathered in pension.
Review from Operations Dept
Generous PTO and great health insurance
Review from Operations Dept
Annual "Short Term Incentive Program" / bonus where you have the chance to earn a bonus equivalent to 10-20% of your salary depending on individual and company performance.
Review from Operations Dept
STIP Bonus and 401k matching.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Farmers' continuous decrease of commissions and removal of product make this insurer (who had the capacity to purchase non-admitted carriers replacing the cancellations and would have at a minimum contributed to surplus 300-400% as supported in the current market) a leader in inferiority.
Review from Operations Dept
Cut out the mid kevel jobs and pay Agents more on premiums and better goals and incentives that don't recolve around life policies.
Review from Operations Dept
The company makes huge profits by denying claims and they pay their employees poorly.
Review from Operations Dept
I receive minimal yearly increases
Review from Operations Dept
Work load had increased, pay and benefits have decreased over the last twenty years.
Review from Operations Dept
What are some of the best things about your team?
Everyone helps each other routinely .
Review from Operations Dept
They support each other and have fun
Review from Operations Dept
My team is collaborative, inclusive, intelligent and extremely talented.
Review from Operations Dept
My team is very open and most of the individuals are easy to get along with. We provide helpful information to each other and have good collaboration.
Review from Operations Dept
Work Ethic. Service. Loyalty. Driven
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
New management at all levels
Review from Operations Dept
Meetings get off topic easily and people add on things unrelated to the topic. Some meetings are all discussion and no action.
Review from Operations Dept
Get to the point. Key remarks on target. No one cares about your opinion.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Me . . . I as an agent work productively, take care of my clients and assist them in all ways possible. Yes, that is what I should be doing, but with no front office assistance and leadership that continues to get paid outrageous sums . .
Review from Operations Dept
There are lots of training opportunities.
Review from Operations Dept
I dont have to deal with corporate
Review from Operations Dept
accepting of all views, diverse
Review from Operations Dept
The company culture is all about taking care of our customers and the employees. The work/life balance culture is amazing.
Review from Operations Dept
What needs to change to make the company culture better?
Less focus on profit margins and more focus on customers
Review from Operations Dept
The supervisors need to show less favortism
Review from Operations Dept
Culture is going downhill
Review from Operations Dept
Bring back pay and benefits. Make expectations realistic. Provide work/life balance. Make promotions less political.
Review from Operations Dept
What did you like most about the interview process?
It led to my hiring.
Review from Operations Dept
The recruiters were helpful and seemed genuinely invested in my success.
Review from Operations Dept
I liked that there was a 3 panel so it allowed me to interact with different personalities. Also knowing that I would be evaluated based on 3 different personalities was encouraging.
Review from Operations Dept
They did a one on one with a supervisor and then a group interview with additional candidates and managers.
Review from Operations Dept
The questions are all behavior based.
Review from Operations Dept
What would you improve about your company's interview process?
Make it more personal and less computerized.
Review from Operations Dept
What makes you most happy at work?
Currently, working from home. Unsure in future
Review from Operations Dept
connecting with my peers virtually but the ability to also work in a more solitary environment
Review from Operations Dept
Being in person and seeing coworkers
Review from Operations Dept
What makes me most happy is the ability to work from home, and flexibility to balance my work and home life easier.
Review from Operations Dept
Making Money and helping people
Review from Operations Dept
What's going wrong and how can it be improved?
Poor management. Clean house now.
Review from Operations Dept
There is a lack of communication
Review from Operations Dept
Provide ample time to complete task
Review from Operations Dept
The only complaint I have about working at Farmers doesn't directly have anything to do with how the company works. There are days where I get very stressed, but it's because of the work we do. Sometimes it's overwhelming and customers can become very agitated when we're evaluating claims.
Review from Operations Dept
Poor leadership. Burnt out leaders.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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