SEPHORA – It seems with every passing year customer services gets worse and worse. As a great customer you expect to have your problems addressed and resolved when you contact customer service. Unfortunately you get keep getting treated as if your issues are their inconvenience and they refuse to resolve it.

SEPHORA Compagnie réclamée

A leader in prestige omni-retail, our mission at Sephora is to create a welcoming beauty shopping experience for all and inspire fearlessness in our community. We operate over 2,700 stores in 35 countries worldwide, with an expanding base of over 500 stores across the Americas, and a world-class ecommerce site. Since opening our first US store in New York’s SoHo neighborhood in 1998, Sephora has been an industry-leading champion of diversity, inclusivity, and empowerment in the US, guided by our longstanding company values. Lire la suite

Cette société accepte les commentaires des employés vérifiés EMPLOYÉ PARTICIPANTS: 516

TOTAL NOTATIONS: 5347

PDG: Jean-Andre Rougeot

It seems with every passing year customer services gets worse and worse. As a great customer you expect to have your problems addressed and resolved when you contact customer service. Unfortunately you get keep getting treated as if your issues are their inconvenience and they refuse to resolve it.

Other Employee Reviews for SEPHORA

Qu’est-ce qui vous rend le plus heureux au travail?

Helping customers

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

Being educated on many different products and brands.

Décrivez brièvement votre expérience globale dans votre entreprise.

I love my daily experiences with Sephora, but I feel they don’t care about my career advancement.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

I believe the leadership team needs to stop talking about other people behind their backs and just ignore the problems. Unless it really effects all of us (staff members) then it's better to confront them later instead of gossiping during work and not paying attention to the customers.

Quelle est la meilleure partie de votre programme de rémunération?

Always feel valued and fairly compensated

Évaluez votre entreprise

It seems with every passing year customer services gets worse and worse. As a great customer you expect to have your problems addressed and resolved when you contact customer service. Unfortunately you get keep getting treated as if your issues are their inconvenience and they refuse to resolve it.

Other Employee Reviews for SEPHORA

Read Reviews by Category

Browse Reviews by Dept.

Browse Reviews by Job Titles

Browse All Companies