Hilton – As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business. | Comparably

Hilton – As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.

Hilton società ha sostenuto
Hilton Worldwide, a hospitality company, owns luxury and full-service hotels and resorts, extended-stay suites, and focused-service hotels. leggi di più
DIPENDENTE
PARTECIPANTI
2063
Nominale
Complessiva
14543
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As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.

La cosa più positiva della cultura e l'ambiente presso la tua azienda?

I wish I could think of something.

Che cosa sta andando male e come può essere migliorato?

Fix the technology and many of the current problems will disappear.

Che cosa deve fare il gruppo dirigente per migliorare?

Stop forcing reservations to forward calls to Hilton Grand Vacations. Timeshares are a rip off and we should not be sending trusting customers to the slaughter.

Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?

The company needs to hire technical people to answer tech questions about the Hilton Honor's App. Reservation agents aren't paid enough to do this job. We're too busy trying to figure out how to make the reservation system work.

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