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Role/position overload too many tasks/responsibility, resource misalignment-company goals do not match budget, staffing and inefficient POS system. The capability trap- blame crew for poor performance/sales lack of tools (staff) , training , efficient POS.
Quali sono alcune delle cose migliori della tuo team?
Their ability to perform under pressure while lacking the proper tools and support.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Shift managers only make $0.60 more than crew with far more responsibilities. No profit sharing/bonus for shift managers.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
The capability trap: stop blaming crew for poor performance when in actuality it is the lack of tools, proper training and labour scale back!
Che cosa deve fare il gruppo dirigente per migliorare?
Proper and clear training plans. Ex. Day 1 Front/POS pairing them with a specific person assisting them with their first few orders. Not "figure it out". Communicate with a laminated checklist all the duties of that position; show them how to complete those duties. When diligent train next position.
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