
Its all about company culture and happiness. But are we truly practicing what we preach? Is it just a veil over problems that we publicize?
Collectively, we can do almost anything and we get along. But bad ball passes, poor communication from sales to deployment, customer scope creep, customer misunderstandings of the product (or what was sold to them), is making it difficult and people are getting irritated.
Serious disconnects on what the executive team understands about our employee responsibilities to our customers. The latest round of layoffs was detrimental to my team and has caused considerable pain as there was little to no handover from bridgers that were laid off. Customers have suffered.
Sales are important and I get that. Its what we're here for. But from the moment it's sold, we cannot get things deployed or maintain the level of customer service they should receive during the install. I originally thought my onboarding/training was enough, I no longer hold that belief.