Everbridge Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
With recent layoffs, it is hard to see the 'like in the leadership team'. Will take time to see
Review from Customer Support Dept
Transparency across all levels and all members of the leadership team are very approachable and understanding.
Review from Customer Support Dept
seem to be staying on mission
Review from Customer Support Dept
They are friendly and helpful.
Review from Customer Support Dept
Our leadership team is quick to compliment team members on a job well done. They are completely accessible for even the simplest of questions.
Review from Customer Support Dept
What does the leadership team need to get better at?
I'm very concerned about the lay offs. Last year that was it for RIF and then 3 product managers and then a slew of director level staff, with no warning. I feel vulnerable due to lack of clarity about when we as a company are finally "agile" or "lean" enough where further RIF is off the table.
Review from Customer Support Dept
Understanding what all of us do
Review from Customer Support Dept
Clearly communicating our vision without taking away resources. Having a better understanding of the day to day work of our lower employees. Empower product and engineering to make faster fixes and listen to customer concerns and requests.
Review from Customer Support Dept
Much better communication and clarity around the business health, especially during riffs
Review from Customer Support Dept
Retaining their employees who have 'institutional knowledge' of the Everbridge products. The turnover rate is astounding to me. Also, recognize the contributions of people outside of the sales teams.
Review from Customer Support Dept
What is the best part about your compensation package?
I'm paid well and the quarterly bonus is wonderful.
Review from Customer Support Dept
Flexible time and schedule in my position.
Review from Customer Support Dept
Overall salary. I wish the bonus structure would change based on tenure.
Review from Customer Support Dept
Paid medical benefits for employee
Review from Customer Support Dept
competitive salary but medical benefits could be better
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel the cost of living has not been taken into account. We are always told that the cost of living in the US is higher so they are paid considerably more, but when researched that does not ring true. Anyone outside of the US will find it harder to gain promotions or be considered for positions.
Review from Customer Support Dept
A salary increase is promised since long but didn't realised. Although I work in a new job with higher responsibility, I get the same old amount since years.
Review from Customer Support Dept
There is no incentive to do more on my team.
Review from Customer Support Dept
Compensate for all the time spent training team members.
Review from Customer Support Dept
The team are underpaid compared to the national average and because the team know they can get moe money by moving to a less stressful job we have such a high turnaround in our department. We have been promised a salary level exercise but are waiting to see the benefits of this.
Review from Customer Support Dept
What are some of the best things about your team?
We have a great repertoire as a team, with the various realignments and mergers, I'm curious if it will become diluted.
Review from Customer Support Dept
Most of my team has common goals about customer satisfaction first.
Review from Customer Support Dept
Despite being remote, we have been encouraged by our previous director to communicate with each other daily and to keep a culture of teamwork.
Review from Customer Support Dept
My team is smart and collaborative. Always willing to assist. They are a dedicated force.
Review from Customer Support Dept
Our team are all dynamic and fun, we all make an effort to get to know each other on a personal level and I feel this contributes to the success we have as we are all great at collaborating. We all push and strive to be the best, and for that I feel we are a very high performing team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
My team is constantly offering to help each other without gaining any personal benefit. Outside of my team, it's hard to speak to the culture and environment since all the teams are so siloed.
Review from Customer Support Dept
Strong Employee Resource Groups such as for people of color, women, and the LGBTQ+ communities
Review from Customer Support Dept
I love the culture that Everbridge has around embracing passion projects. We have a number of ERGs to get involved in, and we are encouraged to do that. Also, we are constantly encouraged to better ourselves.
Review from Customer Support Dept
The team I have and our communication
Review from Customer Support Dept
Our ethos and mission is clear, our team is engaged to deliver on that vision.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to have autonomy to solve problems.
Review from Customer Support Dept
Final outcome of platform performance
Review from Customer Support Dept
Helping customers to use our products to the utmost with best practices and implementing their use cases
Review from Customer Support Dept
The people, the product, and my role. These are all the reasons I love coming to work every day. I think everywhere has their issues and Everbridge has no exemption. However, I am happy here and so are the people around me.
Review from Customer Support Dept
interaction, collaboration and information sharing
Review from Customer Support Dept
What's going wrong and how can it be improved?
Leadership seems to have a vision that isn't being communicated and they are prioritizing things that don't seem to be the overall consensus.
Review from Customer Support Dept
Find a way to keep employees. Turnover is extremely high, probably because this job is too difficult. There are too many products and the expectation that we can solve any customer issue, even if it's not related to our products.
Review from Customer Support Dept
No one is really addressing the attrition. Loosing 40% of your sales force is not typical for SaaS. Are you considering these exit interviews?
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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