Hilton – As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business. | Comparably

Hilton – As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.

Hilton Empresa reivindicada
Hilton Worldwide, a hospitality company, owns luxury and full-service hotels and resorts, extended-stay suites, and focused-service hotels. consulte Mais informação
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As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.

Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?

I wish I could think of something.

O que está ruim e como pode melhorar?

Fix the technology and many of the current problems will disappear.

No que a equipe de líderes deveria melhor?

Stop forcing reservations to forward calls to Hilton Grand Vacations. Timeshares are a rip off and we should not be sending trusting customers to the slaughter.

Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?

The company needs to hire technical people to answer tech questions about the Hilton Honor's App. Reservation agents aren't paid enough to do this job. We're too busy trying to figure out how to make the reservation system work.

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