
The Pension and 401k benefits
Less metrics, usefull technology that actually works andresults in more efficient processing
When I give or recieve appreciation and confirmation of a job well done.
They understand the big piture and the do try to reach the goals but the are placed in an enviroment where they can't succed.
The total disconnect from those that keep the promises we sell. The unrealistic expectation that metric targets can be reached with quality when you don't have adquate staffing.