
Stop telling us how excited you are to announce the latest administrative burden or a slightly worse benefit than was available in prior years. We are not children with short memories. We are professionals who can follow the reasoning behind solid strategy.
Speak more candidly about the long-term plan. The term, 'India' drops into conversations casually, despite efforts to reassure the team in the States that they have any future here. We haven't meaningfully hired for junior PS positions in years and benefits are degrading in real value.
I take accountability for issues far above my pay grade in discussions with customers. I often feel like I'm coaching people several levels above me. They get the acknowledgements and the benefits of visibility with the customer, and I get the real challenges of bringing the right people together.