Guidewire Software Customer Success Department Employee Reviews

My overall experience at the company has been very positive. I've had the opportunity to grow professionally, work with a supportive team, and contribute to meaningful projects in an inclusive and collaborative environment.

Review from Customer Success Dept

I just love working for Guidewire! The culture is the best I've encountered in my career, the work is very enjoyable and challenging and the people I work with are great!

Review from Customer Success Dept

My overall experience at the company started positively with good benefits and supportive managers. However, as time passed and I learned more about how coworkers were treated concerning pay, my satisfaction declined. The performance of arbitrary tasks to please executives, which seemed to have no r

Review from Customer Success Dept

Overall very positive work environment where individual needs are being taken into consideration.

Review from Customer Success Dept

Even I am not new to software industry, Guidewire still surprises me a lot from my first day of joining not only by its “Silicon Valley technology company” style but also its continued pursuit of the leadership in the P&C industry by evolving its

Review from Customer Success Dept

Their transparency. They communicate openly about changes, future plans, and the company’s overall vision, making sure all employees

Review from Customer Success Dept

They live the company values. They are very accessible, approachable and without ego.

Review from Customer Success Dept

Leadership at Guidewire has an open door policy to discuss ideas, recommendations, and feedback. Innovation is rewarded.

Review from Customer Success Dept

Good alignment to shared goals.

Review from Customer Success Dept

They are 'accesible' through meetings in various formats where they share they views, provide updates and are open for discussion.

Review from Customer Success Dept

Speak more candidly about the long-term plan. The term, 'India' drops into conversations casually, despite efforts to reassure the team in the States that they have any future here. We haven't meaningfully hired for junior PS positions in years and benefits are degrading in real value.

Review from Customer Success Dept

They have no time for personal 1:1 A lot is ekspected, but . . . Training could be better, especially as CSM, where we have to make success plans - registration in Salesforce

Review from Customer Success Dept

The best part about my compensation package is that it’s competitive and includes great benefits that promote

Review from Customer Success Dept

Opportunity to receive RSUs as a long-term incentive. We are directly tied to Guidewire's financial performance.

Review from Customer Success Dept

There is no single best part. All components contribute to making it a nice package.

Review from Customer Success Dept

Long term cash incentive and bonus scheme

Review from Customer Success Dept

The wellbeing benefit is over and above - very thoughtful!

Review from Customer Success Dept

in office should be different from remote jobs

Review from Customer Success Dept

I take accountability for issues far above my pay grade in discussions with customers. I often feel like I'm coaching people several levels above me. They get the acknowledgements and the benefits of visibility with the customer, and I get the real challenges of bringing the right people together.

Review from Customer Success Dept

I feel undervalued because I was hired at a negotiated salary, then placed in a "re-org" to cut costs, effectively handling two jobs without additional pay or promotion. A raise or formal promotion to recognize the added responsibilities would improve my feelings about my compensation.

Review from Customer Success Dept

I think the salarys are not up to market, are below market these days

Review from Customer Success Dept

Addressing the gap in net inflation ams tax increases along with the impact of dropping share price ti compensation

Review from Customer Success Dept

My team is constructive, helpful, and supportive. We work well together, share ideas openly, and always look for ways to help each other succeed. The positive and collaborative atmosphere makes it easy to tackle challenges and celebrate wins together.

Review from Customer Success Dept

teamwork among the team members

Review from Customer Success Dept

There are some really driven, capable people carrying the load.

Review from Customer Success Dept

In spite of being based in different countries, we have a great team spirit

Review from Customer Success Dept

Highly collaborative culture allowing for constructive conflict and better solutioning.

Review from Customer Success Dept

Co workers - new folks in customer success team doesn't understand GW values particularly integrity. This wrongly depicts us when attending meeting with customer.

Review from Customer Success Dept

Most of the team prefer working on their own and have little interest in fostering a good working relationship with team members not in their time zone.

Review from Customer Success Dept

Commitment to diversity, inclusion, and collaboration. People from different backgrounds and perspectives are valued and respected, which creates a supportive atmosphere where everyone feels they belong. It?

Review from Customer Success Dept

The collegiality is the most positive element of the culture.

Review from Customer Success Dept

Commitment to overall diversity of thought and approach

Review from Customer Success Dept

People take the work seriously, but we do not have a work-yourself-to-death culture at all.

Review from Customer Success Dept

Alignment to guiding principles, explicit goals and goal setting.

Review from Customer Success Dept

When i'm able to tackle challenges and find effective solutions. i enjoy the process of problem-solving, and i feel especially fulfilled when I learn something new from each task or project i complete

Review from Customer Success Dept

Challenge on the jobs tasks

Review from Customer Success Dept

The type of work I do and the people I interact with.

Review from Customer Success Dept

The people I work with

Review from Customer Success Dept

A manager supportive of my needs with a young family; coworkers who genuinely care about each other.

Review from Customer Success Dept

Stop telling us how excited you are to announce the latest administrative burden or a slightly worse benefit than was available in prior years. We are not children with short memories. We are professionals who can follow the reasoning behind solid strategy.

Review from Customer Success Dept