Guidewire Software Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great place to work. Fantastic people with lots of exciting opportunities.
Review from Customer Support Dept
I have been here for 7.5 years and I love it. I love my role and my team and we have great support.
Review from Customer Support Dept
What do you like best about the leadership team?
Approachable and open with the team. They are forward looking and ambitious.
Review from Customer Support Dept
They have great vision for the company, have outsmarted the competition at every turn and they communicate very well.
Review from Customer Support Dept
They are not micro managing.
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Currently they are not being clear at all or communicating effectively with employees
Review from Customer Support Dept
Easy of access. Our leaders are very easily accessible for anyone via regular meetings. They always ask for feedback. They are honest and direct when we have to deal with challenges.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication. And constant reorganization is exhausting. Changes are done and then explained instead of the opposite way so nobody knows what's going on and employees lose trust. Bad organizational change management processes.
Review from Customer Support Dept
Stop micro managing, care more for the employees, not everything is profit and I would like to see executive team to follow Guidewire's 4 core values.
Review from Customer Support Dept
There is no longer a roadmap for me to improve or move up. Due to the pandemic and changes because of it, I have no clue what my future in Guidewire is
Review from Customer Support Dept
What is the best part about your compensation package?
My choice. It is great to have the choice between LTI and RSUs
Review from Customer Support Dept
Salary and long term incentive
Review from Customer Support Dept
salary and Long term incentive
Review from Customer Support Dept
My Choice. The new ESPP scheme is exciting too. And the wellness benefit is awesome!
Review from Customer Support Dept
I love our RSUs and annual bonus.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It should be doubled up or alternatively a B2B model between US firm guidewire and a Canadian Subcontractor (myself) with a decent hourly rate.
Review from Customer Support Dept
Executive team salary which is public always going up with a huge percentage. Where the employees get close to nothing
Review from Customer Support Dept
I am achieving my targets and volunteering myself for all activities
Review from Customer Support Dept
The pay is severly underpaid here, when compared to other GW countries
Review from Customer Support Dept
Salary increases should have been better in Spain lately
Review from Customer Support Dept
What are some of the best things about your team?
Always being supportive. Willingness to always assist and guide when there is someone in need.
Review from Customer Support Dept
Approachability -- everyone is willing to help and support each other. We ae also good at holding people to account and not afraid to have difficult conversations when we need to.
Review from Customer Support Dept
Support, can do attitude and collaboration mentality.
Review from Customer Support Dept
Attitude to work and to people
Review from Customer Support Dept
Their knowledge. And their willingness to support each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
People's willingness to engage. We also get great opportunities to travel and meet with others.
Review from Customer Support Dept
People first attitude and very supportive
Review from Customer Support Dept
The opportunities given to people. IF someone comes forward with an idea and they ae willing to take it on, they have the opportunity to make it happen!
Review from Customer Support Dept
When our customers need us for an urgent situation, everyone collaborates to help any way they can.
Review from Customer Support Dept
Colleagues and pay and benefits.
Review from Customer Support Dept
What needs to change to make the company culture better?
Have obtainable goals and roadmaps for people not this VPMOM crap
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
New opportunities that can lead to new outcomes for the team. Getting the chance to travel and meet others.
Review from Customer Support Dept
Learning and engaging with others
Review from Customer Support Dept
The people, culture and benefits
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The people I work with
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Seeing how we get things done. Our execution is superb.
Review from Customer Support Dept
What's going wrong and how can it be improved?
It is similar work everyday
Review from Customer Support Dept
Constant change in direction, process with a clear roadmap. Stop the marketing/sales pitch and really communicate
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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