Q&A With inContact Employees

It depends on the position within the company. As a designer, I would say it's overall fine, but has gotten a little worse because of all the different teams and individuals I work with across the world (Israel, & India). There are times where I need to come in really early, or take a call late at night - but this is not very often.

There are problems at inContact, but most of our current problems appear to be stemming from NICE. Morale/culture would improve if there was less micromanaging, and oversight from them, and more empowering the employees to make the right decisions and to trust that we know what we're doing.

Raises. Right now even promotions don't get raises.

Provide more opportunities for ideas for improvement to all employees and actually take the ideas into account.

I think people wish he could/would do more for the employees in Salt Lake City. But a lot of us understand that his hands are tied because of the NICE acquisition.

Speaking for myself and a few others, we love our CEO. Unfortunately, he won't be around too much longer. Our company was bought by NICE so we'll have their CEO in a couple more years.

Employees believe that he is a CEO that cares about the employees.

Health, Dental, Vision, Eye, Long/Short Disability, 401k + 4% match, Life, etc. Also there's the onsite gym, care facility, money for cafeteria, ping pong/air hockey, etc and annual Lagoon trips.

Health Insurance, 401(k) matching deposits

By American standards, inContact is generous with vacation, providing 16 days ATO to start plus 2 floating holidays. At 3 years we receive 4 more days ATO. The medical insurance (UHC) is not great. Any employee I know who has the option of being on a spouse's plan is on it. There is, however, an on-site clinic now which has brought some people back. 401k is not great. (They only match 3 or 4%, I can't remember. It takes 3 years to be fully vested.) They used to have an ESPP but that has gone away. They only give us $10/month to spend on snacks in the over-priced employee 'bodega.' (But soda pop is free!) This year they have started paying for short term disability and 1 week parental leave.

Depends on dept. Some employees can and do.

Each department is different. The design team works in the office because of all the collaboration. Though if there are days where you need to stay home (watch kids, not feeling well, house stuff, etc.) then working from home is perfectly fine.

Morale is not doing very well at inContact. Everyone feels that the acquisition by NICE has had a negative overall effect on the company. Many employees on the engineering team are looking for new opportunities.

Overall, I would say it's very low right now. We were purchased 2 years ago and there have been a lot of changes from a compensation structure, and the culture appears to be changing to align closer to our parent company, which no one feels is a good thing.

We have a lot of people here from India (although many of them have been let go so the number is not as high). I've seen a few people of other ethnicities but this place is, like Utah, mostly white.

For the Utah office, it's fairly diverse from a male vs female ratio, but still leans more male. As for race diversity, very heavy white/caucasian, with a decent amount of people from India. We were purchased 2 years ago, and when combined with all the offices within the US and internationally it is definitely more diversel - American, Israeli, Indian, Filipino, South American, etc.

Fun. We go to TopGolf and have an open bar sometimes. :)

As casual as you want. Ripped jeans are OK.

No pets!

YES

Just enough

If you are satisfied with 'good enough' and don't expect a raise, ever, then this may be a good fit for you. Don’t expect the latest software, or a new computer (ever). Don’t be surprised when an all-hands call is delayed half an hour due to various technical malfunctions. (Oh the irony.)

Overall they were helpful, some team members more then others.

My own interview here was ridiculously easy. I was practically hired on the spot. This was 3 years ago and that boss is no longer here.

Definitely takes a certain type of person to handle the leadership. Not everyone can probably handle it, but if you are easy going enough it can be awesome.

There is a doctors office on the main floor that you can book appointments for, free if you have company insurance, or a small fee if you don't (I think). Also a gym on the main floor for all employees. Typical benefits package, health, dental, vision, 401k w/matching, disability, life insurance, etc.

Large open space on the outside of the floor next to the exterior windows. With sitting/standing desks in a pod of 4 for each aisle. Offices, bathrooms, break rooms, are towards the center of the floor.

Fairly relaxed. People wear what they want. Desks can be adjusted to stand or sit. There are plenty of 'phone rooms' for privacy.

Most of the employees in SLC are awesome people. Smart, dedicated, loyal people. Then they get burned out by the constant fires. (Get it? Burned? By the FIRES?) I think this makes the negative reviews on Glassdoor all the more significant.

My interview was the easiest I've ever experienced and I had an offer within days. I doubt it's like that in all departments. Even my team has a new boss now so I imagine it may have changed.

Outsourcing is growing like mad now that NICE owns us. We just hired 200 people in India!

In the U.S. inContact has a very generous (by U.S. standards) vacation allowance. An employee starts with 16 days plus 2 float holidays. After three years we receive 4 more days. It's a use-it-or-lose-it policy so every year the office is dead after Christmas as the overworked majority use up their days.

A lot of inContact (now NICE inContact) employees do work remotely. We have teams in the Philippines, Bolivia, India, and Columbus OH. We also have people in the UK and all over the US who work from their homes. Being able to be remote just depends on the department and the job itself.

We are all equally committed to our projects and willing to help each other with any issues or questions we may have.